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- Tasks: Lead the workshop, mentor technicians, and diagnose complex vehicle issues.
- Company: Join Pulman Group, a family-run business with strong North-East values.
- Benefits: Enjoy 25 days annual leave, health perks, and retail discounts.
- Why this job: Be at the forefront of electric vehicle technology and customer satisfaction.
- Qualifications: Experience in vehicle repair and a passion for learning new tech.
- Other info: Dynamic team environment with opportunities for career growth.
The predicted salary is between 38000 - 46000 £ per year.
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Starting Salary: £41,500
Type: Full Time
Department: Service
Location: Pulman Skoda, Durham
Pulman Group are recruiting enthusiastic, positive, and skilled Master Technicians to join our fantastic Pulman Aftersales team.
Our clear and transparent salary structure is industry leading.
You will be joining a family business with its roots and values firmly embedded in the North-East. We will give you the platform to excel and develop your skills. You will want to embrace the excitement of electric vehicles and Pulman will support you to achieve those goals.
The Person:
We are looking for:
- Ability to multi-task, yet an organised approach to work
- Pride in your work and a desire to deliver a fantastic customer experience
- Have an efficient approach to completing tasks
- Ability to communicate with customers to provide your expert, technical opinion
- Driven to learn and develop your skills
- Embrace and be comfortable working with new technologies and tools
The Role:
The Master Technician role consists of:
- Assuming a leading role within the workshop
- Acting as a mentor and guide to other Technicians to provide technical advice where needed
- Diagnosing complex symptoms on vehicle systems
- Undertaking major electrical and engine repair work
- Utilising the Brands diagnostic equipment to identify and repair faults
- Routine servicing and repairs
- Video Health Checks
- Completing work in a timely and efficient manner
The ideal candidate will be able to multi-task, have strong organisational, customer handling and time management skills. You will be focused on delivering a fantastic customer experience.
MOT testing certificate is desirable but not essential.
About Pulman:
At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham, Sunderland & Cramlington. With over 250 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.
BEING PULMAN EMPLOYEE BENEFITS SCHEME:
People are at the heart of the Being Pulman Culture. That is why we offer our amazing employees a fantastic reward and benefits package alongside competitive industry salaries.
Pulman Annual Leave
25 days annual leave plus bank holidays. For every 5 years worked at Pulman, increase your holidays by an extra day up to 30 days per annum.
Pulman Retail Savings
Access hundreds of retail discounts including grocery e-vouchers for online and instore use. Save up to 51% on holidays abroad and in the UK. Save up to 27% on leading cinemas. Available for yourself and your household.
Pulman Health & Wellbeing
Looking after our staff health and wellbeing is a top priority. That is why we have partnered with SAGE to offer all our employees’ access to legal, financial advice and counselling. With OnDemand GP our employees can cut waiting times and admin with GP video consultations and prescriptions sent directly to local pharmacies. Gym discounts are available at over 3000 participating health & leisure centres. Finally, Hapi-life is a resource library available to all our employees to support across a wide range of wellbeing topics and services.
Pulman Medical Care
All our employees’ can claim one eye test, one dental check-up and one flu jab per year.
Pulman Pensions and Insurance
Pulman pay 4% of an employee annual salary into the workplace pension. Death in service insurance is also included for all Pulman employees.
Pulman Uniform
Re-fresh your uniform once per year for free.
We regret that, due to volume for roles at Pulman, we are only able to contact successful candidates. If you don’t hear from a member of our team within 28 working days of submission, you have not been successful on this occasion. At Pulman Group we take your privacy seriously. We will not pass on your details to a third party. We are also committed to keeping your data safe and secure. To find out more information about how we use your data and your data rights you can view our recruitment policy.
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Looking for a career at Pulman?Search all current vacancies.
Learn all about Being Pulman. The Pulman values and culture.
Registered in England No. 03597141
VAT Registration No. 100140209
FCA Statement
Pulman Volkswagen, Pulman Volkswagen (Durham) Buzz Centre, Pulman Buzz Centre Sunderland and CUPRA Sunderland are trading names of Mike Pulman Limited, which is authorised and regulated by the Financial Conduct Authority for credit broking and insurance distribution activities under reference number 308745 – we are a credit broker not a lender. Pulman SEAT Limited & Pulman Škoda Limited are Appointed Representative of Mike Pulman Ltd, which is authorised and regulated by the Financial Conduct Authority for credit broking and insurance distribution activities under reference number 308745 – we are a credit broker not a lender.
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Motor Vehicle Master Technician employer: Pulman
Contact Detail:
Pulman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Vehicle Master Technician
✨Tip Number 1
Get to know the company! Research Pulman Group and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of electric vehicles and diagnostic equipment. Be ready to discuss how you can use your expertise to deliver that fantastic customer experience they’re after.
✨Tip Number 3
Show off your soft skills! Communication is key in this role. Prepare examples of how you've effectively communicated with customers or mentored others in the past. They want to see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Pulman family. Let’s get you that Master Technician role!
We think you need these skills to ace Motor Vehicle Master Technician
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about becoming a Master Technician and embracing new technologies, especially with electric vehicles.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your skills in multi-tasking, customer service, and technical expertise. We love seeing how your experience aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that showcases your ability to communicate effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pulman
✨Know Your Stuff
Brush up on your technical knowledge, especially around electric vehicles and the latest diagnostic tools. Be ready to discuss your experience with complex vehicle systems and how you've tackled challenging repairs in the past.
✨Showcase Your Customer Skills
Since delivering a fantastic customer experience is key for Pulman, think of examples where you've gone above and beyond for customers. Prepare to explain how you communicate technical information clearly and effectively to non-technical clients.
✨Demonstrate Organisational Skills
Be prepared to talk about how you manage multiple tasks efficiently. Share specific strategies or tools you use to stay organised in a busy workshop environment, as this will show you can handle the demands of the role.
✨Embrace New Technologies
Pulman values innovation, so express your enthusiasm for learning new technologies and tools. Discuss any recent training or certifications you've pursued, especially related to electric vehicles, to highlight your commitment to professional development.
