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- Tasks: Lead and optimise operations across all departments to enhance customer experience.
- Company: Pulman Group is a family-run business known for exceptional customer service in the automotive industry.
- Benefits: Enjoy a competitive salary, company car, 33 days leave, and wellness support.
- Why this job: Shape the future of a values-driven company while making a real impact in the automotive sector.
- Qualifications: Experience in senior management within the motor trade and strong leadership skills are essential.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 64000 - 96000 £ per year.
Join our family as Group Operations Manager at Pulman Group
Are you a visionary leader ready to elevate your career within the automotive industry?Pulman Group is a progressive, family-run business with a strong reputation for delivering a fantastic customer experience in the automotive retail, fleet, leasing, and vehicle rental markets.Customers choose to buy from us and our people are at the very heart of what we do.
We are looking for a Group Operations Manager to drive operational excellence across our sites/departments. This is an exciting opportunity for an experienced professional to move into a pivotal group role, shaping the future and ensuring an unparalleled customer journey.
The role
As the Group Operations Manager, you will be instrumental in overseeing the entire operational landscape of our group. You\’ll ensure the seamless functioning of all departments, optimising performance, and fostering a culture that puts the customer experience at the forefront. This role requires a keen eye for detail, a strategic mindset, and the ability to inspire and lead teams to achieve outstanding results.
Key responsibilities
- Leading and developing our talented management teams to ensure operational efficiency and foster future growth.
- Driving the implementation of operational strategies across all departments to maximise performance and profitability.
- Ensuring meticulous compliance with Security, Health & Safety, and governance policies and procedures.
- Overseeing budgets, managing P&L, and driving commercial performance to achieve financial targets.
- Implementing strategies to maximise customer experience and optimize operational costs.
- Cultivating a culture of continuous improvement, challenging the status quo, and embracing innovation.
- Regularly evaluating performance against KPIs and SLAs, taking proactive steps for improvement.
Requirements
- Proven experience in a senior managerial role within the motor trade.
- A strong preference for candidates already in a Group Operations role or an experienced General Manager within the motor trade seeking advancement.
- In-depth knowledge of all motor trade departments (sales, aftersales, parts, service etc.).
- A fundamental understanding of management accounts and their application in driving business success.
- Exceptional leadership skills with a proven ability to motivate, develop, and inspire teams.
- A track record of achieving results, meeting KPIs and SLAs, and building strong relationships.
- Excellent communication, interpersonal, and analytical skills.
- Full UK driving licence.
- Relevant experience is highly desirable.
- Package offered:£80,000 basic salary (£100k+ OTE)
- Company car
- Prioritised well-being with dedicated support for you and your family
- 33 days annual leave, including bank holidays
- Death in Service
- Training and development opportunities
- A rewarding career within a company passionate about delivering a fantastic customer experience every time
Those who are driven and experienced professionals ready to make a significant impact within a values-driven business are encouraged to apply. Submit a CV and a compelling cover letter outlining suitability for this role to careers@pulmangroup.co.uk
Pulman Group is an equal opportunities employer. Diversity is valued and applications from all qualified candidates, irrespective of background, are welcomed. Reasonable accommodations are provided for candidates with disabilities during the recruitment process.
BEING PULMAN EMPLOYEE BENEFITS SCHEME:
People are at the heart of the Being Pulman Culture. That is why we offer our amazing employees a fantastic reward and benefits package alongside competitive industry salaries.
Pulman Annual Leave
25 days annual leave plus bank holidays. For every 5 years worked at Pulman, increase your holidays by an extra day up to 30 days per annum.
Pulman Retail Savings
Access hundreds of retail discounts including grocery e-vouchers for online and instore use. Save up to 51% on holidays abroad and in the UK. Save up to 27% on leading cinemas. Available for yourself and your household.
Pulman Health & Wellbeing
Looking after our staff health and wellbeing is a top priority. That is why we have partnered with SAGE to offer all our employees’ access to legal, financial advice and counselling. With OnDemand GP our employees can cut waiting times and admin with GP video consultations and prescriptions sent directly to local pharmacies. Gym discounts are available at over 3000 participating health & leisure centres. Finally, Hapi-life is a resource library available to all our employees to support across a wide range of wellbeing topics and services.
Pulman Medical Care
All our employees’ can claim one eye test, one dental check-up and one flu jab per year.
Pulman Pensions and Insurance
Pulman pay 4% of an employee annual salary into the workplace pension. Death in service insurance is also included for all Pulman employees.
Pulman Uniform
Re-fresh your uniform once per year for free.
We regret that, due to volume for roles at Pulman, we are only able to contact successful candidates. If you don’t hear from a member of our team within 28 working days of submission, you have not been successful on this occasion. At Pulman Group we take your privacy seriously. We will not pass on your details to a third party. We are also committed to keeping your data safe and secure. To find out more information about how we use your data and your data rights you can view our recruitment policy.
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Looking for a career at Pulman?Search all current vacancies.
Learn all about Being Pulman. The Pulman values and culture.
Registered in England No. 03597141
VAT Registration No. 100140209
FCA Statement
Pulman Volkswagen, Pulman Volkswagen (Durham) Buzz Centre, Pulman Buzz Centre Sunderland and CUPRA Sunderland are trading names of Mike Pulman Limited, which is authorised and regulated by the Financial Conduct Authority for credit broking and insurance distribution activities under reference number 308745 – we are a credit broker not a lender. Pulman SEAT Limited & Pulman Škoda Limited are Appointed Representative of Mike Pulman Ltd, which is authorised and regulated by the Financial Conduct Authority for credit broking and insurance distribution activities under reference number 308745 – we are a credit broker not a lender.
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Group Operations Manager employer: Pulman
Contact Detail:
Pulman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Manager
✨Tip Number 1
Familiarise yourself with the automotive industry trends and challenges. Understanding the current landscape will help you speak confidently about how you can drive operational excellence at Pulman Group.
✨Tip Number 2
Network with professionals in the motor trade, especially those in senior managerial roles. Building relationships can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to achieve KPIs and SLAs in your previous roles. Highlighting your track record of success will demonstrate your capability to excel as a Group Operations Manager.
✨Tip Number 4
Research Pulman Group's values and customer experience initiatives. Showing that you align with their mission and are passionate about enhancing customer journeys will set you apart from other candidates.
We think you need these skills to ace Group Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in senior managerial roles within the motor trade. Emphasise your leadership skills and any achievements related to operational efficiency and customer experience.
Craft a Compelling Cover Letter: In your cover letter, clearly outline why you are a great fit for the Group Operations Manager role. Mention specific examples of how you've driven operational excellence and improved customer journeys in previous positions.
Highlight Relevant Skills: Focus on showcasing your in-depth knowledge of motor trade departments and your ability to manage budgets and P&L. Use concrete examples to demonstrate your analytical skills and how they have contributed to business success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Pulman
✨Showcase Your Leadership Skills
As a Group Operations Manager, your ability to lead and inspire teams is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and the results achieved.
✨Demonstrate Industry Knowledge
Familiarise yourself with the automotive industry, particularly the motor trade. Be ready to discuss trends, challenges, and how your experience aligns with the operational needs of the company.
✨Prepare for Financial Discussions
Since the role involves managing budgets and P&L, brush up on your financial acumen. Be prepared to discuss how you've used management accounts to drive business success in previous roles.
✨Emphasise Customer Experience
Pulman Group values customer experience highly. Think of specific strategies you've implemented to enhance customer satisfaction and be ready to share these during the interview.
