At a Glance
- Tasks: Lead a team of technicians to ensure efficient workflow and high-quality service.
- Company: Pulman Group, a family-owned Volkswagen retailer in the North East.
- Benefits: Competitive salary, monthly bonuses, and 25 days annual leave.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real impact by delivering exceptional customer experiences in a dynamic workshop.
- Qualifications: Vehicle mechanical background, strong leadership skills, and MOT testing certificate.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Pulman Group is a family‑owned Volkswagen Group retailer based in the North East, representing Volkswagen, SEAT, CUPRA, Škoda, Volkswagen Commercial Vehicles, VWFS Rent‑a‑Car and National Vehicle Solutions (NVS). With over 260 colleagues, we aim to exceed customer expectations by providing a fantastic customer experience.
Position Overview
We are looking for a Workshop Manager to lead and motivate a team of technicians, ensuring efficient workflow, high quality service, and exceptional customer satisfaction.
Key Responsibilities
- Manage the flow of work through the workshop by effective labour resource planning
- Drive efficiency through the utilisation of efficient working practices
- Ensure the CitNow (EVHC) process is followed to maximise upsell opportunities
- Maintain high quality standards for service and repairs through efficient use of materials, equipment and labour
- Achieve required targets for first‑time fix
- Deliver a fantastic customer experience and retain existing customers through the workshop
- Consult and cooperate with after‑sales reception staff, Service Manager and Operations Manager to improve future labour levels
- Ensure all work complies with retailer, manufacturer and industry safety guidelines
Required Qualifications
- Vehicle mechanical background with strong organisational, customer handling and time‑management skills
- MOT testing certificate
- Experience with Volkswagen Group brands is desirable
- Strong leadership and team‑motivation abilities
Compensation & Benefits
Competitive salary with monthly bonus scheme
25 days annual leave plus
Workshop Controller in Bath employer: Pulman
Pulman Group is an exceptional employer that values its employees and fosters a supportive work culture in the North East. With a focus on professional development, we offer numerous growth opportunities and a competitive salary package, including a monthly bonus scheme and generous annual leave. Join our family-owned business where your contributions are recognised, and you can make a real impact in delivering outstanding customer experiences.
