At a Glance
- Tasks: Support brokers with sales processes and deliver top-notch customer service.
- Company: Pulman Group, a leading family-run car retailer in the UK.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on innovation and client relationships.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 € per year.
Pulman Group, a family-run business established in 1998 in Durham, has expanded over the years to become a Top Ten Volkswagen and SEAT retailer in the UK. Operating six branches across the region, including locations in Sunderland, Durham, and Cramlington, Pulman represents renowned brands such as Volkswagen, SEAT, SKODA, and CUPRA. The company offers new and used cars, authorized servicing, and business sales with a commitment to providing exceptional customer experiences through the Pulman Promise.
This is a full-time on-site role for a Broker Sales Support position, located in Durham. The role involves providing exceptional support to brokers, assisting in sales processes, and delivering high-quality customer service. Additional responsibilities include:
- Coordinating brokerage activities
- Handling inquiries
- Processing transactions
- Ensuring smooth communication between brokers and internal teams
- Actively fostering positive client relationships
- Supporting the training efforts for brokerage and sales processes
Qualifications:
- Proficiency in Customer Service and Sales to effectively engage with clients and ensure satisfaction
- Experience in Brokerage and Real Estate to understand market dynamics and provide relevant support
- Ability to support Training efforts for brokers or internal teams to improve overall operational efficiency
- Strong interpersonal, communication, and problem-solving skills
- Attention to detail and ability to manage multiple tasks in a fast-paced environment
- Familiarity with dealership operations and vehicle sales processes is an advantage
- Proficient in basic computer applications and CRM tools
- High school diploma or equivalent; additional certifications or degrees in related fields are a plus
Broker Sales Support in North East employer: Pulman Group
Pulman Group is an exceptional employer that values its employees and fosters a supportive work culture in the heart of Durham. With a commitment to employee growth and development, the company offers comprehensive training opportunities and encourages innovation within its dedicated team. Working here means being part of a family-run business that prioritises customer satisfaction and teamwork, making it a rewarding place for those seeking meaningful employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Sales Support in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Pulman Group. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Pulman Group's values and customer service approach. Show us how you can embody the Pulman Promise in your role as Broker Sales Support.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with brokers and clients, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you're serious about joining the Pulman family.
We think you need these skills to ace Broker Sales Support in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Broker Sales Support role. Highlight your customer service and sales experience, as well as any relevant brokerage knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our values at Pulman Group. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of interaction with brokers and clients, make sure your application showcases your strong communication skills. Whether it's through your writing style or examples of past experiences, let us know how you connect with people!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Pulman Group
✨Know Your Stuff
Make sure you understand the ins and outs of the Broker Sales Support role. Familiarise yourself with Pulman Group's values, their brands, and what sets them apart in the market. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to resolve an issue or enhance a client's experience.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and interpersonal skills. Practice responding to situations where you had to manage multiple tasks or handle difficult clients, highlighting your approach and the positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
