At a Glance
- Tasks: Support brokers, assist in sales, and deliver top-notch customer service.
- Company: Pulman Group, a leading family-run car retailer with a strong reputation.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on innovation and client satisfaction.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 € per year.
Pulman Group, a family-run business established in 1998 in Durham, has expanded over the years to become a Top Ten Volkswagen and SEAT retailer in the UK. Operating six branches across the region, including locations in Sunderland, Durham, and Cramlington, Pulman represents renowned brands such as Volkswagen, SEAT, SKODA, and CUPRA. The company offers new and used cars, authorized servicing, and business sales with a commitment to providing exceptional customer experiences through the Pulman Promise.
This is a full-time on-site role for a Broker Sales Support position, located in Durham. The role involves providing exceptional support to brokers, assisting in sales processes, and delivering high-quality customer service. Additional responsibilities include:
- Coordinating brokerage activities
- Handling inquiries
- Processing transactions
- Ensuring smooth communication between brokers and internal teams
- Actively fostering positive client relationships
- Supporting the training efforts for brokerage and sales processes
Qualifications:
- Proficiency in Customer Service and Sales to effectively engage with clients and ensure satisfaction
- Experience in Brokerage and Real Estate to understand market dynamics and provide relevant support
- Ability to support Training efforts for brokers or internal teams to improve overall operational efficiency
- Strong interpersonal, communication, and problem-solving skills
- Attention to detail and ability to manage multiple tasks in a fast-paced environment
- Familiarity with dealership operations and vehicle sales processes is an advantage
- Proficient in basic computer applications and CRM tools
- High school diploma or equivalent; additional certifications or degrees in related fields are a plus
Broker Sales Support employer: Pulman Group
Pulman Group is an exceptional employer that values its employees and fosters a supportive work culture in the heart of Durham. With a commitment to employee growth, Pulman offers comprehensive training opportunities and encourages innovation within its dedicated team of over 240 staff members. Working here means being part of a family-run business that prioritises customer care and teamwork, making it a rewarding place for those seeking meaningful employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Sales Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Pulman Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Pulman Group's values and their commitment to customer service. Show us how you can embody the Pulman Promise in your role as Broker Sales Support.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with brokers and clients, being able to articulate your thoughts clearly will set you apart. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Broker Sales Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Broker Sales Support role. Highlight your customer service and sales experience, as well as any relevant brokerage knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Pulman Group and how you can contribute to our commitment to exceptional customer experiences. Keep it engaging and personal!
Showcase Your Interpersonal Skills:Since this role involves a lot of communication, make sure to showcase your interpersonal skills in your application. We love candidates who can build positive relationships, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pulman Group
✨Know Your Stuff
Make sure you understand the ins and outs of the Broker Sales Support role. Familiarise yourself with Pulman Group's values, their brands, and what sets them apart in the market. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share specific examples of how you've provided exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a client—these stories will highlight your suitability for the position.
✨Prepare for Role-Play Scenarios
You might encounter role-play scenarios during the interview to assess your problem-solving and communication skills. Practice responding to common brokerage inquiries or sales situations. This will help you demonstrate your ability to think on your feet and handle real-life challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also keen on contributing positively to the team and growing within the company.
