At a Glance
- Tasks: Coordinate group reservations and optimise room sales while providing excellent customer service.
- Company: Join a leading hotel brand known for its vibrant culture and commitment to guest satisfaction.
- Benefits: Enjoy competitive pay, free meals, wellness perks, and generous annual leave.
- Other info: Opportunities for career growth and training in a supportive atmosphere.
- Why this job: Be part of a dynamic team and make a real impact on guests' experiences.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 31535 - 31535 € per year.
As a Groups Supervisor you will be responsible for all bedroom reservations for groups (8 rooms +) taken by telephone, fax or via the internet and email. You will also look to increase and optimise Room Sales in line with the brand and hotel’s sales policy. All group reservations must be dealt with in an efficient and pleasant manner to ensure maximum potential and you need to be able to multi-task while under pressure and have a proactive approach to your work.
Main responsibilities
- Follows up the administration of reservations in groups thoroughly, making check-in operations easier for the Front Office team.
- Transforms enquiries into reservations to maximise revenue.
- Offers and explains the Accor Live Limitless loyalty program to all customers.
- Ensures that all groups reservations details are entered into the system precisely and confirmed with the customer.
- Ensures that any requests are passed onto the relevant department for action.
- Helps to optimise occupancy and average room rates.
- Respects and applies the hotel’s pricing policy and implements the Revenue Management policy.
- To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links to help support our customers in their experience.
- Ensures all customers' first impression of the hotel is a Heartist one.
- Develops and trains team members in group reservations to assist the Reservations Manager.
- Supervises new and existing team members when they start with the hotel and supervises their work on a day-to-day basis.
- Liaise with the Reservations Manager and other Managers (Welcome Manager/Guest Relations and Meeting & Events Manager) when implementing new procedures for groups.
- To be fully aware of any restricted dates, special offers and promotions.
- Completes and oversees department rota in the absence of the Reservations & Assistant Reservations Manager.
- Completes checks for duplicate bookings and takes necessary action.
- Handles and resolves all customer complaints in an efficient and effective manner and offers solutions and feedback on groups to the Reservations Manager for improvements to be made.
- Charges all no shows and tracks them.
- Consolidate all invoices and check for accuracy prior and on the group departure date.
- Ensures that all payments are handled securely and are accurate.
- Produces Group rooming lists and ensures all relevant checks are carried out before the final bill is presented to the customer.
- Enters and updates all details for group bookings on an ongoing basis.
Reporting line
Reports to Reservations Manager and Assistant Reservations Manager (in the absence of the Manager).
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided while on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £15.55 per hour (£31,535 per annum).
The successful candidate must already have eligibility to work in the UK.
Reservations Group Coordinator employer: PULLMAN
As a Reservations Group Coordinator at our hotel, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and growth. With benefits like complimentary stays at Accor properties, a robust pension scheme, and wellness perks, we ensure our team members feel valued and motivated. Join us to be part of a culture that celebrates collaboration and excellence, all while enjoying the vibrant atmosphere of our location.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Group Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations Group Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to group reservations and customer service. Think about how you can showcase your ability to multi-task and handle pressure, as these are key skills for the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
When you get an interview, make sure to research the hotel and its offerings thoroughly. Knowing the ins and outs of their facilities and location will help you impress the interviewers and show that you're genuinely interested in the position. Plus, it’ll help you answer questions more effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck, and we can’t wait to see your application!
We think you need these skills to ace Reservations Group Coordinator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about becoming a Reservations Group Coordinator and how you can contribute to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff—just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PULLMAN
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities, room types, and location. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Multi-tasking Skills
Prepare examples of how you've successfully managed multiple tasks under pressure. This is crucial for a Reservations Group Coordinator, so be ready to discuss specific situations where you excelled.
✨Understand Revenue Management
Brush up on basic revenue management principles and how they apply to group bookings. Being able to discuss how you can optimise occupancy and average room rates will impress your interviewers.
✨Customer Service is Key
Be prepared to share experiences where you handled customer complaints effectively. Highlight your proactive approach and how you ensured a positive experience for guests, as this aligns with the hotel's Heartist philosophy.
