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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and strong commercial performance.
- Company: Join a leading hotel brand known for service excellence and team collaboration.
- Benefits: Enjoy up to 33 days annual leave, free meals, and discounted stays at hotels worldwide.
- Other info: Dynamic role with excellent career growth opportunities and wellness perks.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hotel operations management and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel. This is a hands‑on leadership role suited to someone who thrives in a fast‑paced, high‑volume environment and is passionate about people, service excellence and driving results.
What You’ll Be Responsible For:
- Leading the day‑to‑day operation of the hotel and acting as Deputy to the General Manager
- Driving exceptional guest satisfaction and maintaining the highest brand standards
- Managing and developing Heads of Department to build high‑performing, engaged teams
- Supporting revenue growth through operational excellence, sales initiatives and strategic planning
- Overseeing payroll, labour costs, budgets, stock control and financial performance
- Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
- Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
- Completing Senior Duty Management shifts and responding effectively to operational challenges
About You:
- Previous senior hotel operations management experience within a busy hotel environment
- Strong knowledge of Rooms, F&B and overall hotel operations
- Commercially aware with experience managing budgets, payroll and KPIs
- A confident leader who inspires, coaches and develops teams
- Passionate about delivering memorable guest experiences
- Flexible, proactive and highly organised with excellent communication skills
- Experience within an upscale or lifestyle hotel brand is advantageous
- Organisation and time management skills
- Strong leadership qualities
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Creative
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is preferable
Benefits:
- Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel gym
- Company pension
- Up to 33 days of annual leave per annum
- 10% Annual Bonus
The successful candidate must already have eligibility to work in the UK.
Operations Manager employer: PULLMAN
Contact Detail:
PULLMAN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel brand and its values. Show us that you understand their mission and how you can contribute to exceptional guest experiences. Tailor your answers to highlight your leadership skills and operational expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in managing hotel operations. Focus on your achievements in driving guest satisfaction and revenue growth, as these are key areas for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your previous hotel operations management experience and any specific achievements in guest satisfaction or team leadership.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional guest experiences and how your leadership style aligns with our values at StudySmarter.
Showcase Your Commercial Awareness: In your application, demonstrate your understanding of managing budgets, payroll, and KPIs. We want to see how you can drive revenue growth through operational excellence and strategic planning.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at PULLMAN
✨Know Your Hotel Operations Inside Out
Make sure you brush up on all aspects of hotel operations, especially Food & Beverage and Rooms Division. Familiarise yourself with the latest trends in guest experience and operational excellence to show that you're not just a leader, but a knowledgeable one.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your ability to inspire and develop others, as this role is all about building high-performing teams that deliver exceptional service.
✨Be Ready to Discuss Financial Acumen
Since managing budgets and KPIs is crucial, come prepared to discuss your experience with financial performance. Be ready to share specific instances where your strategic planning has positively impacted revenue growth.
✨Demonstrate Your Passion for Guest Experience
Think of memorable guest experiences you've created or improved in the past. Be ready to articulate how you can drive exceptional guest satisfaction and maintain brand standards, as this will resonate well with the interviewers.