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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and strong commercial performance.
- Company: Join a leading hotel brand known for service excellence and team collaboration.
- Benefits: Enjoy up to 33 days annual leave, free meals, and discounted stays at Accor properties.
- Other info: Dynamic role with opportunities for career growth and wellness perks.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hotel operations management and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel. This is a hands‑on leadership role suited to someone who thrives in a fast‑paced, high‑volume environment and is passionate about people, service excellence and driving results.
What You’ll Be Responsible For:
- Leading the day‑to‑day operation of the hotel and acting as Deputy to the General Manager
- Driving exceptional guest satisfaction and maintaining the highest brand standards
- Managing and developing Heads of Department to build high‑performing, engaged teams
- Supporting revenue growth through operational excellence, sales initiatives and strategic planning
- Overseeing payroll, labour costs, budgets, stock control and financial performance
- Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
- Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
- Completing Senior Duty Management shifts and responding effectively to operational challenges
About You:
- Previous senior hotel operations management experience within a busy hotel environment
- Strong knowledge of Rooms, F&B and overall hotel operations
- Commercially aware with experience managing budgets, payroll and KPIs
- A confident leader who inspires, coaches and develops teams
- Passionate about delivering memorable guest experiences
- Flexible, proactive and highly organised with excellent communication skills
- Experience within an upscale or lifestyle hotel brand is advantageous
- Organisation and time management skills
- Strong leadership qualities
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Creative
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is preferable
Benefits:
- Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel gym
- Company pension
- Up to 33 days of annual leave per annum
- 10% Annual Bonus
The successful candidate must already have eligibility to work in the UK.
Operations Manager employer: PULLMAN
Contact Detail:
PULLMAN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hotel industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at your dream hotels. You never know who might help you land that Operations Manager role!
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've driven guest satisfaction and managed teams effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression on your interviewers.
✨Tip Number 3
Research the company culture! Before your interview, dive into what makes the hotel unique. Understanding their values and mission will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your passion for the role right from the start.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your previous hotel operations management experience and any specific achievements in guest satisfaction or team leadership.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional guest experiences and how your leadership style aligns with our values at StudySmarter.
Showcase Your Commercial Awareness: In your application, demonstrate your understanding of managing budgets, payroll, and KPIs. We want to see how you can drive revenue growth through operational excellence and strategic planning.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at PULLMAN
✨Know Your Hotel Operations Inside Out
Make sure you brush up on all aspects of hotel operations, especially Food & Beverage and Rooms Division. Familiarise yourself with the latest trends in guest experience and operational excellence to show that you're not just a leader, but a knowledgeable one.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your coaching and development skills, as well as how you've inspired others to achieve exceptional results. This role is all about people, so let your passion shine through!
✨Be Ready for Financial Discussions
Since you'll be managing budgets and payroll, come prepared to discuss your experience with financial performance. Bring specific examples of how you've driven revenue growth or managed costs effectively in previous roles.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've faced operational challenges and how you resolved them. Being proactive and flexible is key in this role, so share your strategies for overcoming obstacles and ensuring seamless operations.