At a Glance
- Tasks: Assist in planning and executing events for up to 200 guests, ensuring seamless coordination.
- Company: Join a vibrant team at Pullman London St Pancras, known for exceptional service.
- Benefits: Gain valuable experience, develop your skills, and enjoy a dynamic work environment.
- Other info: Opportunities for growth into larger event management roles.
- Why this job: Be part of exciting events and make lasting memories for clients and guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Overview of duties
Assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies, providing excellent customer service at all times to all customers. In this role, you will assist in planning and executing meetings, events, and conferences for up to 200 guests, from start to finish. You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event. The role itself is a junior role; you will be looking after short leads bookings but will also be able to take larger events in charge after a few months in the company. You will be looking after bookings from A to Z, including small and large events.
Main responsibilities
- Respond to enquiries from agents/clients by phone and email within time limit and in a professional manner (24h).
- Practice efficient and effective yield management in line with guidelines and in consultation with the Meeting and Events Manager.
- Promote special offers where appropriate and maximise each and every sales opportunity.
- Prepare contracts and ensure maximum conversion of all business taken in the Pullman London St Pancras diary.
- Ensure all business is chased and departmental guidelines are followed.
- Ensure that all details are clearly communicated in a professional and timely manner.
- Conduct show-rounds for existing bookings and for new clients in a timely and professional manner.
- Conduct site inspections and requirements meetings with clients, promoting the hotel to its best advantage at all times.
- Ensure client receives a detailed event order in advance of their event.
- Communicate this information in a timely and accurate way to all operational departments.
- Produce and distribute weekly sheets listing forthcoming events.
- Attend the pre-convention meeting as required.
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event.
- Receive feedback from the client during and after the event via the Client Questionnaire and post-event call.
- Resolve any client disputes and complaints in a professional manner and within guidelines issued. Feedback all comments relevant to Pullman London St Pancras personnel.
- Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48 hours of departure.
Meeting and Events Coordinator employer: PULLMAN
At Pullman London St Pancras, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Our commitment to employee growth is evident through tailored training programmes and opportunities to take charge of larger events as you progress in your role. With a focus on delivering outstanding customer service, you'll be part of a dynamic team in a prime location, ensuring every event is a memorable experience for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Coordinator
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend local meetups, workshops, or even online webinars. The more you mingle, the better your chances of landing that dream role!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events or projects. Even if they're small, having something visual to share can really impress potential employers and set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios related to event coordination. The more confident you are, the better you'll come across when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're proactive and genuinely interested in the role!
We think you need these skills to ace Meeting and Events Coordinator
Some tips for your application 🫡
Show Your Passion for Events:When writing your application, let your enthusiasm for planning and executing events shine through. We want to see that you’re excited about the role and ready to dive into the world of meetings and events!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid long-winded sentences and get to the heart of your experience and skills that relate to the role.
Highlight Relevant Experience:Even if you’re applying for a junior role, any experience in customer service or event coordination is gold! Share specific examples of how you've successfully managed tasks or dealt with clients in the past.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PULLMAN
✨Know Your Events Inside Out
Before the interview, brush up on your knowledge of event planning and coordination. Familiarise yourself with different types of events, from small meetings to large conferences. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Customer Service Skills
Since excellent customer service is key in this role, prepare examples of how you've handled client interactions in the past. Think of specific situations where you went above and beyond to ensure a positive experience for clients.
✨Be Ready to Discuss Time Management
In this position, you'll need to juggle multiple tasks and deadlines. Be prepared to discuss how you prioritise your workload and manage your time effectively. Share any tools or techniques you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in this role. This shows your genuine interest and helps you understand if the company is the right fit for you.
