At a Glance
- Tasks: Coordinate group reservations and optimise room sales while providing excellent customer service.
- Company: Join a leading hotel brand known for its vibrant culture and guest-focused approach.
- Benefits: Enjoy competitive pay, free meals, wellness perks, and generous annual leave.
- Other info: Great opportunities for career growth and development within the hospitality industry.
- Why this job: Be part of a dynamic team and enhance guest experiences in a fast-paced environment.
- Qualifications: Strong communication skills and ability to multitask under pressure.
The predicted salary is between 31535 - 31535 £ per year.
As a Groups Supervisor you will be responsible for all bedroom reservations for groups (8 rooms +) taken by telephone, fax or via the internet and email. You will also look to increase and optimise Room Sales in line with the brand and hotel’s sales policy. All group reservations must be dealt with in an efficient and pleasant manner to ensure maximum potential and you need to be able to multi-task while under pressure and have a proactive approach to your work.
Main responsibilities
- Follows up the administration of reservations in groups thoroughly, making check-in operations easier for the Front Office team.
- Transforms enquiries into reservations to maximise revenue.
- Offers and explains the Accor Live Limitless loyalty program to all customers.
- Ensures that all groups reservations details are entered into the system precisely and confirmed with the customer.
- Ensures that any requests are passed onto the relevant department for action.
- Helps to optimise occupancy and average room rates.
- Respects and applies the hotel’s pricing policy and implements the Revenue Management policy.
- To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links to help support our customers in their experience.
- Ensures all customers' first impression of the hotel is a Heartist one.
- Develops and trains team members in group reservations to assist the Reservations Manager.
- Supervises new and existing team members when they start with the hotel and supervises their work on a day-to-day basis.
- Liaise with the Reservations Manager and other Managers (Welcome Manager/Guest Relations and Meeting & Events Manager) when implementing new procedures for groups.
- To be fully aware of any restricted dates, special offers and promotions.
- Completes and oversees department rota in the absence of the Reservations & Assistant Reservations Manager.
- Completes checks for duplicate bookings and takes necessary action.
- Handles and resolves all customer complaints in an efficient and effective manner and offers solutions and feedback on groups to the Reservations Manager for improvements to be made.
- Charges all no shows and tracks them.
- Consolidate all invoices and check for accuracy prior and on the group departure date.
- Ensures that all payments are handled securely and are accurate.
- Produces Group rooming lists and ensures all relevant checks are carried out before the final bill is presented to the customer.
- Enters and updates all details for group bookings on an ongoing basis.
Reporting line
Reports to Reservations Manager and Assistant Reservations Manager (in the absence of the Manager).
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided while on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
Salary: £15.55 per hour (£31,535 per annum). The successful candidate must already have eligibility to work in the UK.
Reservations Group Coordinator in London employer: PULLMAN
As a Reservations Group Coordinator at our hotel, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and growth. With benefits like complimentary meals, wellness perks, and generous annual leave, we foster a culture of teamwork and excellence, ensuring that every team member feels valued and empowered to succeed. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working within the prestigious Accor brand.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Group Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you the inside scoop and might even put in a good word for you. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to group reservations and customer service. Role-play with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Reservations Group Coordinator in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about the role and how you can contribute to our team. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in group reservations. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PULLMAN
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s offerings and the Accor Live Limitless loyalty programme. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Multi-tasking Skills
Be prepared to discuss how you handle multiple tasks under pressure. Think of specific examples from your past experiences where you successfully managed competing priorities, as this role requires a proactive approach.
✨Customer Service is Key
Since the role involves dealing with group reservations and customer complaints, be ready to share instances where you’ve turned a negative situation into a positive one. Highlight your problem-solving skills and ability to maintain a pleasant demeanour.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
