Night Welcome Supervisor in London

Job Description

• Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
• Is proactive, anticipates guests needs and looks for suitable solutions
• Conveys the hotel image and promotes company’s loyalty programme
• Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
• Carries out all operations concerning guests arrival and departure in compliance with payment procedure
• Informs guests about formalities, any special conditions relating to their stay and the services available
• Actively contributes to the qualitative and quantitative targets of the department
• Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
• Supervise, support, train, develop the Night Welcomers.
• Covers the Night Manager duties during periods of leave.

Additional Information

• Bonus Breaks : Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme : Secure your future with our contributory pension plan
• Employee Benefit Card : Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals : Free meals provided whilst on duty
• Wellness Perks : Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave : Up to 33 days of annual leave per year (including public holidays)

Salary: £16.10 per hour

The successful candidate must already have eligibility to work in the UK.