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For Companies At a Glance
- Tasks: Provide top-notch service and create memorable experiences for guests.
- Company: Join a leading hotel brand known for its vibrant atmosphere.
- Benefits: Enjoy free meals, gym access, and up to 33 days of annual leave.
- Why this job: Be part of a dynamic team and enhance your hospitality skills.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Great opportunities for career growth and employee discounts worldwide.
The predicted salary is between 30000 - 31000 £ per year.
Overview of duties
- Behaves and acts in an exemplary fashion, embodying the brand mind-set.
- Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer).
- Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour.
Main responsibilities:
Customer relations- Provides a friendly and personalised welcome for guests.
- Offers attentive service and adapts to any constraints guests may have.
- Heeds any remarks made by guests and ensures follow-up.
- Establishes good relations with guests, offering advice and fostering customer loyalty.
- Completes the following tasks:
- Prepares the point of sale and preparation areas.
- Welcomes guests and provides waiter service.
- Cleans and tidies the restaurant and preparation areas after closing.
- Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc).
- Is attentive to and respects guests' needs.
- Helps increase customer loyalty through quality of service.
- Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms.
- Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel’s services and latest offers.
- Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel.
- Helps manage crockery and appliances by avoiding breakages.
- May be asked to help with inventories.
- Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations.
- Respects the instructions and safety guidelines for the equipment used.
- Applies the hotel’s security regulations (in case of fire etc).
- Respects the hotel’s commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
- Reports to Food & Beverage Services Manager.
- Vocational degree in hospitality or F&B studies.
- At least 3 years' professional experience.
- Computer literate.
- Language: fluent in the national language, operational English and a 3rd language would be a plus.
- Ensure all staff embody the same mind-set by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative.
- Guest oriented, service minded and attention to quality.
- Sales acumen.
- Good level of general culture.
- Excellent presentation.
- Team leader, a natural leader.
- Well organised.
- Autonomous.
- Creative.
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided whilst on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £14.96 per hour (£30,338 per annum) + monthly service charge.
The successful candidate must already have eligibility to work in the UK.
Full Time Evening Waiter in London employer: PULLMAN
Contact Detail:
PULLMAN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Evening Waiter in London
✨Tip Number 1
Get to know the venue! Before your interview, pop in and familiarise yourself with the restaurant's vibe. This shows you're genuinely interested and helps you tailor your conversation to fit their brand.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'd greet guests and handle tricky situations. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the restaurant's style. A polished appearance can make a great first impression and show that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, it shows you're tech-savvy and ready to embrace the digital age of job hunting!
We think you need these skills to ace Full Time Evening Waiter in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you embody the friendly and welcoming vibe we cherish at StudySmarter. Don’t be afraid to share a bit about yourself and what makes you passionate about providing excellent service.
Tailor Your Application: Make sure to tailor your application to the Full Time Evening Waiter role. Highlight your relevant experience in hospitality and any specific skills that align with our job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team culture.
How to prepare for a job interview at PULLMAN
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any special offers. This shows that you’re genuinely interested in the role and can provide informed recommendations to guests.
✨Show Off Your People Skills
During the interview, highlight your experience in customer service. Share specific examples of how you've gone above and beyond for guests, as this is crucial for a Full Time Evening Waiter position.
✨Demonstrate Team Spirit
Emphasise your ability to work well in a team. Discuss how you’ve collaborated with kitchen staff or other departments in previous roles to ensure smooth service and guest satisfaction.
✨Dress to Impress
First impressions matter! Dress smartly and maintain a professional appearance for your interview. This reflects your understanding of the hospitality industry and the importance of presentation.
