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- Tasks: Lead group reservations, train team members, and ensure top-notch customer service.
- Company: PULLMAN, a vibrant hotel brand in Greater London.
- Benefits: Competitive pay at £15.55 per hour plus exciting employee perks.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Join a dynamic team and enhance your leadership skills in hospitality.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 32300 - 32300 £ per year.
PULLMAN is seeking a Groups Supervisor based in Greater London. In this role, you will manage all group reservations, ensuring efficiency and customer satisfaction.
Responsibilities include:
- Training team members
- Handling inquiries
- Optimising room sales in line with hotel policies
- Overseeing the check-in process
- Managing complaints
This position offers a competitive salary of £15.55 per hour and additional employee perks.
Group Reservations Lead — Drive Group Sales & Service employer: PULLMAN
Contact Detail:
PULLMAN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Reservations Lead — Drive Group Sales & Service
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at PULLMAN or similar hotels. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've handled inquiries or complaints in the past. This will demonstrate that you’re ready to ensure customer satisfaction right from the get-go.
✨Tip Number 3
Prepare for role-play scenarios! Since you'll be managing group reservations and training team members, practice how you'd handle various situations. This will help you feel confident and show that you're proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Group Reservations Lead — Drive Group Sales & Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in group reservations and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Groups Supervisor role and how you can contribute to our team at PULLMAN. Keep it engaging and personal.
Showcase Your Customer Service Skills: Since this role focuses heavily on customer satisfaction, make sure to include examples of how you've handled inquiries and complaints in the past. We love seeing candidates who can demonstrate their problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at PULLMAN
✨Know Your Stuff
Before the interview, make sure you understand PULLMAN's values and how they align with your own. Familiarise yourself with their approach to group reservations and customer service. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed group reservations or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to build your confidence. Focus on articulating your thoughts clearly and maintaining a positive attitude. The more comfortable you are speaking about your experiences, the better you'll perform during the actual interview.