Full Time Evening Waiter

Job Description

Overview of duties

• Behaves and acts in an exemplary fashion, embodying the brand mind-set
• Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
• Contributes globally to guest satisfaction through the quality of his / her work and exemplary behaviour

Main responsibilities :

Customer relations

• Provides a friendly and personalised welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty

Professional techniques / Production

• Completes the following tasks :
• prepares the point of sale and preparation areas
• welcomes guests and provides waiter service
• cleans and tidies the restaurant and preparation areas after closing
• Before work, finds out about dish composition and any shortages
• Organises his / her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition
• Complete regular floor checks and clear dirty trays from all levels
• Take & process all guest orders over the deck phone

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)

Commercial / Sales

• Is attentive to and respects guests\’ needs
• Helps increase customer loyalty through quality of service
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel\’s services and latest offers

Management and administration

• Takes part in meeting the department\’s targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel\’s security regulations (in case of fire etc)
• Respects the hotel\’s commitments to the \”Environment Charter\” (saving energy, recycling, sorting waste etc)

Reporting line

Reports to Food & Beverage Services Manager

Qualifications

Education / Professional experience

• Vocational degree in hospitality or F&B studies
• At least 3 years\’ professional experience
• Computer literate
• Language : fluent in the national language, operational English and a 3rd language would be a plus

Skills / Qualities

• Guest oriented, service minded and attention to quality
• Sales acumen
• Good level of general culture
• Excellent presentation
• Team leader, a natural leader
• Well organised
• Autonomous
• Creative

Additional Information

• Bonus Breaks : Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme : Secure your future with our contributory pension plan
• Employee Benefit Card : Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals : Free meals provided while on duty
• Wellness Perks : Free access to the hotel gym
• Employee Assistance Programme : Confidential support available 24 / 7
• Annual Leave : Up to 33 days of annual leave per year (including public holidays)

Salary : £14.96 per hour (£30,338 per annum) + monthly service charge

The successful candidate must already have eligibility to work in the UK