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For Companies At a Glance
- Tasks: Lead and manage the Rooms Division for a vibrant London hotel.
- Company: Join Pullman London St Pancras, a dynamic part of Accor.
- Benefits: Attractive salary, bonus, wellness perks, and generous annual leave.
- Why this job: Make a real impact in luxury hospitality while growing your career.
- Qualifications: 5-8 years in Rooms Division operations with leadership experience.
- Other info: Enjoy complimentary stays and discounted rates at Accor hotels worldwide.
The predicted salary is between 48000 - 72000 £ per year.
Company Description
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
Job Description
We are looking for a FUN, PASSIONATE & DYNAMIC Rooms Division Manager who wants to join our FANTASTIC MANAGEMENT TEAM at a VIBRANT central London Hotel. The hotel comprises of 312 bedrooms and 17 meeting rooms including the renowned Shaw Theatre.
Operations & Guest Experience
- Oversee daily operations of Front Office, Housekeeping, Maintenance and administration
- Ensure consistent delivery of Premium service standards and brand expectations
- Proactively resolve guest concerns and ensure high guest satisfaction scores
- Conduct regular service audits, inspections, and quality control checks
Leadership & People Management
- Lead, coach, and develop department heads and teams within the Rooms Division
- Foster a culture of service excellence, service experience, professionalism, and accountability
- Manage staffing levels, scheduling, performance reviews, and succession planning
- Ensure training programs align with luxury hospitality standards
Financial & Revenue Performance
- Optimize room occupancy, ADR, and RevPAR in collaboration with Revenue Management
- Control departmental budgets, payroll, and operating expenses
- Analyze performance reports and implement strategies to improve profitability
- Monitor inventory management and room availability to maximize revenue
Standards, Compliance & Safety
- Ensure compliance with brand standards, SOPs, and local regulations
- Maintain high standards of cleanliness, safety, and maintenance
- Coordinate with Engineering and Security to ensure guest and staff safety
Collaboration & Strategy
- Work closely with Sales, Marketing, Food & Beverage, and Revenue teams
- Participate in strategic planning, forecasting, and budgeting processes
- Support VIP arrivals, special events, and high-profile guests
Qualifications & Experience
- Bachelor’s degree in Hospitality Management or related field preferred
- Minimum 5–8 years of experience in Rooms Division operations, with at least 2–3 years in a leadership role
- Experience in a luxury or premium hotel environment strongly preferred
- Strong understanding of PMS systems and revenue management principles
- Management of refurbishments advantageous
Skills & Competencies
- Exceptional leadership and interpersonal skills
- Strong problem-solving and decision-making abilities
- High attention to detail and service excellence mindset
- Ability to perform under pressure in a fast-paced luxury environment
- Excellent communication skills in English; additional languages an asset
Key Performance Indicators (KPIs)
- Guest satisfaction and loyalty scores
- Room occupancy, ADR, and RevPAR
- Rooms Division cost control and payroll efficiency
- Employee engagement and retention
Additional Information
- Attractive salary + generous monthly service charge
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided whilst on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
Salary: £60,000 per annum (£29.58 per hour) plus 10% annual bonus. The successful candidate must already have eligibility to work in the UK.
Rooms Division Manager employer: Pullman Hotels & Resorts
Contact Detail:
Pullman Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Accor or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Pullman London St Pancras is all about passion and service excellence, so think of examples from your experience that showcase these traits.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've successfully managed teams and improved guest experiences in previous roles. Highlighting your ability to foster a culture of service excellence will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Pullman London St Pancras.
We think you need these skills to ace Rooms Division Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how passionate you are about creating memorable guest experiences and leading a dynamic team.
Tailor Your CV: Make sure your CV is tailored to the Rooms Division Manager role. Highlight your relevant experience in Front Office, Housekeeping, and Maintenance, and don’t forget to mention any leadership roles you've had!
Be Specific: Use specific examples to demonstrate your skills and achievements. Whether it’s improving guest satisfaction scores or managing budgets, we love to see concrete evidence of your success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our vibrant team!
How to prepare for a job interview at Pullman Hotels & Resorts
✨Know Your Stuff
Before the interview, dive deep into the hotel’s operations and values. Understand what makes Pullman London St Pancras unique and how they deliver premium service. This knowledge will help you align your answers with their expectations and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Rooms Division Manager, you'll need to lead and inspire teams. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, development, and fostering a culture of excellence. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest complaints or operational issues. Think of scenarios where you turned a negative experience into a positive one. Highlight your decision-making process and how you ensure high guest satisfaction scores.
✨Be Financially Savvy
Since the role involves optimising revenue and managing budgets, brush up on your financial acumen. Be prepared to discuss how you've previously improved occupancy rates or controlled costs. Showing that you understand revenue management principles will set you apart.
