At a Glance
- Tasks: Coordinate group reservations and enhance customer experiences while optimising room sales.
- Company: Join a leading hotel brand known for its exceptional service and team spirit.
- Benefits: Enjoy competitive pay, free meals, wellness perks, and generous annual leave.
- Other info: Great career growth opportunities and bonus breaks at Accor properties.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 33746 - 33746 € per year.
As a Groups Supervisor you will be responsible for all bedroom reservations for groups (8 rooms +) taken by telephone, fax or via the internet and email. You will also look to increase and optimise Room Sales in line with the brand and hotel’s sales policy. All group reservations must be dealt with in an efficient and pleasant manner to ensure maximum potential and you need to be able to multi‑task while under pressure and have a proactive approach to your work.
Main Responsibilities
- Follows up the administration of reservations in groups thoroughly, making check‑in operations easier for the Front Office team.
- Transforms enquiries into reservations to maximise revenue.
- Offers and explains the Accor Live Limitless loyalty program to all customers.
- Ensures that all groups reservations details are entered into the system precisely and confirmed with the customer.
- Ensures that any requests are passed onto the relevant department for action.
- Helps to optimise occupancy and average room rates.
- Respects and applies the hotel’s pricing policy and implements the Revenue Management policy.
- To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links to help support our customers in their experience.
- Ensures all customers’ first impression of the hotel is a Heartist one.
- Develops and trains team members in group reservations to assist the Reservations Manager.
- Supervises new and existing team members when they start with the hotel and supervises their work on a day‑to‑day basis.
- Liaises with the Reservations Manager and other Managers (Welcome Manager/Guest Relations and Meeting & Events Manager) when implementing new procedures for groups.
- To be fully aware of any restricted dates, special offers and promotions.
- Completes and oversees department rota in the absence of the Reservations & Assistant Reservations Manager.
- Completes checks for duplicate bookings and takes necessary action.
- Handles and resolves all customer complaints in an efficient and effective manner and offers solutions and feedback on groups to the Reservations Manager for improvements to be made.
- Charges all no‑shows and tracks them.
- Consolidates all invoices and checks for accuracy prior and on the group departure date.
- Ensures that all payments are handled securely and are accurate.
- Produces group rooming lists and ensures all relevant checks are carried out before the final bill is presented to the customer.
- Enters and updates all details for group bookings on an ongoing basis.
Reporting Line
Reports to Reservations Manager and Assistant Reservations Manager (in the absence of the Manager).
Additional Information
- Bonus Breaks: Enjoy two complimentary one‑ or two‑night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided whilst on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £16.64 per hour (£33,746 per annum).
The successful candidate must already have eligibility to work in the UK.
Reservations Group Coordinator employer: Pullman Hotels & Resorts
As a Reservations Group Coordinator at our hotel, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and growth. With benefits like complimentary meals, wellness perks, and generous annual leave, we foster a culture of teamwork and excellence, ensuring that every team member feels valued and empowered to succeed. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working within the vibrant hospitality sector.
Contact Detail:
Pullman Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Group Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Reservations Group Coordinator role.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend can help you nail down your responses and boost your confidence. Focus on showcasing your ability to multi-task and handle pressure, just like the job requires.
✨Tip Number 3
Research the company! Familiarise yourself with Accor's values and the specifics of their loyalty programme. This knowledge will not only impress during interviews but also help you tailor your approach when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Mention something specific from your conversation to show your enthusiasm for the Reservations Group Coordinator position.
We think you need these skills to ace Reservations Group Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Reservations Group Coordinator role. Highlight any previous experience with group bookings or customer service, as this will show us you’re a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with our needs. Don’t forget to mention your proactive approach and ability to multi-task under pressure!
Showcase Your Communication Skills:Since you'll be dealing with customers and team members, it’s important to demonstrate your excellent communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Pullman Hotels & Resorts
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities, room types, and location. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Multi-Tasking Skills
Prepare examples of how you've successfully managed multiple tasks under pressure in previous roles. This is crucial for a Reservations Group Coordinator, so be ready to discuss your strategies.
✨Emphasise Customer Service
Be prepared to talk about your approach to customer service, especially in handling complaints. Share specific instances where you turned a negative experience into a positive one.
✨Understand Revenue Management
Brush up on basic revenue management principles and how they apply to group bookings. Showing that you understand how to optimise occupancy and rates will set you apart from other candidates.
