At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and strong commercial performance.
- Company: Join Pullman London St Pancras, part of the innovative Accor family.
- Benefits: Enjoy free meals, gym access, up to 33 days leave, and a generous bonus scheme.
- Other info: Dynamic environment with opportunities for personal growth and career advancement.
- Why this job: Be a key player in shaping tomorrow's hospitality and make a real impact.
- Qualifications: Experience in hotel operations management and a passion for service excellence.
The predicted salary is between 69000 - 69000 € per year.
Company Description
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel. This is a hands‑on leadership role suited to someone who thrives in a fast‑paced, high‑volume environment and is passionate about people, service excellence and driving results.
What You’ll Be Responsible For
- Leading the day‑to‑day operation of the hotel and acting as Deputy to the General Manager
- Driving exceptional guest satisfaction and maintaining the highest brand standards
- Managing and developing Heads of Department to build high‑performing, engaged teams
- Supporting revenue growth through operational excellence, sales initiatives and strategic planning
- Overseeing payroll, labour costs, budgets, stock control and financial performance
- Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
- Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
- Completing Senior Duty Management shifts and responding effectively to operational challenges
About You
- Previous senior hotel operations management experience within a busy hotel environment
- Strong knowledge of Rooms, F&B and overall hotel operations
- Commercially aware with experience managing budgets, payroll and KPIs
- A confident leader who inspires, coaches and develops teams
- Passionate about delivering memorable guest experiences
- Flexible, proactive and highly organised with excellent communication skills
- Experience within an upscale or lifestyle hotel brand is advantageous
- Organisation and time management skills
- Strong leadership qualities
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Creative
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is preferable
Benefits
- Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel Gym
- Company pension
- Up to 33 days of annual leave per annum
- 10% Annual Bonus
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided whilst on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
- Salary: £69,000 per annum plus 10% Bonus
The successful candidate must already have eligibility to work in the UK.
Operations Manager employer: Pullman Hotels & Resorts
At Pullman London St Pancras, we pride ourselves on fostering a vibrant work culture that encourages personal growth and professional development. As an Operations Manager, you will be part of a dynamic team dedicated to delivering exceptional guest experiences while enjoying benefits such as complimentary stays at other Accor properties, generous annual leave, and access to wellness perks. Join us in a fast-paced environment where your leadership can truly make a difference and where every day brings new opportunities to challenge the status quo.
Contact Detail:
Pullman Hotels & Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Accor or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Accor loves candidates who align with their mission of delivering exceptional guest experiences, so be ready to share how you can contribute to that!
✨Tip Number 3
Show off your leadership skills during the interview. Share specific examples of how you've successfully managed teams and improved operations in previous roles. We want to see that you can inspire and drive results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Accor family.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how much you care about delivering exceptional guest experiences and driving results. Share specific examples that highlight your enthusiasm for the industry.
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your previous experience in hotel operations, especially in managing teams and budgets. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Pullman London St Pancras!
How to prepare for a job interview at Pullman Hotels & Resorts
✨Know the Company Inside Out
Before your interview, take some time to research Pullman London St Pancras and Accor. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership qualities. Prepare examples from your past experiences where you've successfully led teams, managed conflicts, or improved guest satisfaction. Be ready to discuss how you inspire and develop your team to achieve exceptional results.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific situations you've faced in previous roles and how you navigated them. This will highlight your critical thinking and adaptability in a fast-paced environment.
✨Highlight Your Commercial Awareness
Since the role involves managing budgets and driving revenue growth, be prepared to discuss your experience with financial performance and KPIs. Share how you've previously contributed to a hotel's profitability and how you plan to do the same at Pullman London St Pancras.
