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- Tasks: Manage front office operations and ensure guest satisfaction during their stay.
- Company: Join Pullman Hotels & Resorts, a leader in hospitality with a focus on growth.
- Benefits: Attractive salary, generous service charge, free meals, and wellness perks.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Strong interpersonal skills, service-oriented mindset, and leadership abilities.
- Other info: Enjoy up to 33 days of annual leave and opportunities for career development.
The predicted salary is between 33887 - 33887 £ per year.
Join to apply for the Night Manager role at Pullman Hotels & Resorts.
Company Description
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
Job Description
Main responsibilities:- Performs Front Office, Reception and Information operations, applying the organisational structure defined by the Front Office Manager.
- Promotes the Pullman brand philosophy through exemplary attitude, behaviour, uniform and excellent communication skills.
- Forms the link and interfaces between the hotel's different departments and various points of reception.
- Takes care of guests from their arrival through to their departure.
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
- Promotes the hotel's offers and helps meet the department's quantitative targets through sales efforts.
- Contributes to guests' sense of wellbeing and loyalty, by establishing a warm and personalised relationship.
- Gives priority to guest relations, while respecting administrative procedures.
- Anticipates guests' needs and takes them into consideration.
- Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
- Handles any customer objections, comments or complaints; provides a response as soon as possible while the guest is still at the hotel.
- Promotes the use of the automated check in/check out kiosks to guests and provides assistance.
- Collects and inputs information on guests, to improve future visits to the hotel.
- Manages the flow of hotel customers, keeping waiting times to a minimum.
- Makes the guest's stay easier, providing appropriate information and solutions to meet their needs.
- Takes care of the arrival and departure processes for guests in compliance with internal procedures.
- Informs guests about the formalities, any particular conditions relating to their stay and the services available in the hotel.
- Handles phone calls.
- Passes on information as necessary to other departments and to other members of the department.
- Ensures that all guest documentation is up-to-date and available.
- Handles reservations for all points of sale as needed.
- Is the point of contact for information both destined for hotel customers and concerning them.
- Assures the interface between all hotel departments and service-providers if necessary.
- Helps train and develop other members in the team.
- Ensures that service standards are consistently exceeded.
- Applies a flexible approach and uses own initiative whilst working in a proactive manner.
- Ensures the smooth running of the shift whilst providing all members of the team with support and coaching.
- Promotes the hotel's range of services in order to increase sales.
- Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
- Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
- Encourages synergy within the marketplace by applying the inter-hotel coordination policy.
- Advises guests on potential trips to other Accor hotels.
- Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.
- Respects procedures governing invoicing and cash operations.
- Manages the cash under responsibility.
- Undertakes administrative tasks.
- Ensures that the workplace remains clean and tidy.
- Knows and applies the hotel's safety regulations.
- Ensures the safety of people and property.
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
- Open-mindedness, excellent interpersonal skills and sense of initiative.
- Guest orientated, service minded and attention to detail.
- Sparkling personality with self-confidence.
- Sales orientated.
- Good level of general culture.
- Excellent presentation.
- Well organised.
- Autonomous.
- Team spirit.
- Leadership skills.
- Attractive salary + generous monthly service charge.
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided whilst on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
Salary: £33,887 per annum (£16.71 per hour).
The successful candidate must already have eligibility to work in the UK.
Seniority level: Mid-Senior level.
Employment type: Full-time.
Job function: Management and Manufacturing.
Industries: Hospitality.
Night Manager employer: Pullman Hotels & Resorts
Contact Detail:
Pullman Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Pullman Hotels & Resorts. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest relations and team management. Show us your sparkling personality and how you can contribute to a warm and personalised guest experience!
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the professional yet approachable vibe of Pullman Hotels. First impressions matter, so let your confidence shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pullman family!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! Pullman Hotels & Resorts values authenticity, so don’t be afraid to express who you are and what makes you a great fit for the Night Manager role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and align your past roles with the responsibilities mentioned, especially in guest relations and team management.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see how you meet the qualifications and why you’d be a great addition to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining Pullman Hotels & Resorts!
How to prepare for a job interview at Pullman Hotels & Resorts
✨Know the Pullman Brand
Before your interview, take some time to research Pullman Hotels & Resorts. Understand their brand philosophy and values, as well as what makes them unique in the hospitality industry. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Manager, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle complaints and create a warm, welcoming atmosphere, as this is crucial for guest satisfaction.
✨Demonstrate Team Leadership
Since the role involves managing a team, be ready to discuss your leadership style. Share specific instances where you've successfully trained or supported team members. Emphasise your ability to foster a collaborative environment and how you can ensure service standards are consistently exceeded.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's operations, team dynamics, and growth opportunities within Accor. This not only shows your interest but also helps you gauge if the company culture aligns with your values and career goals.
