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For Companies At a Glance
- Tasks: Plan and execute exciting meetings and events for up to 446 guests.
- Company: Join Pullman London St Pancras, a vibrant hotel with limitless growth opportunities.
- Benefits: Enjoy free meals, gym access, and up to 33 days of annual leave.
- Why this job: Be part of a fun team that values passion and creativity in hospitality.
- Qualifications: Previous experience in event management and strong communication skills required.
- Other info: Work in a dynamic environment with a focus on customer satisfaction.
The predicted salary is between 28830 - 43245 £ per year.
Job Description
We are looking for a FUN & PASSIONATE Meeting & Events Executive who wants to join our team at our vibrant central London Hotel, Pullman London St Pancras.
With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre), we now need someone to bring their Meeting & Events skills to our current team!
You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers.
In this role, you will assist in planning and executing meetings, events and conferences for up to 446 guests, from start to finish.
You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
This role requires proven record of accomplishment in event management.
Responsibilities
- Respond to enquiries from agents/clients within time limit and in a professional manner
- Practice efficient and effective yield management in line with guidelines
- Promote special offers where appropriate and maximize each and every sales opportunity
- Prepare contracts and ensure maximum conversion of all business taken in the diary
- Ensure all business is chased and departmental guidelines are followed
- To conduct show-rounds for existing bookings and for new clients
- Ensure client receives a detailed event order in advance of their event
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
- Resolve any client disputes and complaints in a professional manner and within guidelines issued
- Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48hours of departure. Any account queries are to be dealt with within 48 hours
- Maintain strong market awareness through competitor site inspections
- Achieving individual weekly targets
Qualifications
Key Skills and Behaviours required:
- Organisation and time management skills
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is essential
You must have previous Meetings & Events experience in a conference hotel or venue.
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided whilst on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
Salary: £37,011 per annum
The successful candidate must already have eligibility to work in the UK.
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Meeting & Events Executive employer: Pullman Hotels & Resorts
Contact Detail:
Pullman Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Executive
✨Tip Number 1
Familiarise yourself with the OPERA Cloud and Delphi systems, as these are essential for the role. Consider taking online tutorials or courses to boost your confidence and proficiency in using these tools.
✨Tip Number 2
Network with professionals in the events industry, especially those who have experience in conference hotels. Attend industry events or join relevant online forums to make connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Showcase your passion for customer service during any interactions you have with the company. Be prepared to share examples of how you've gone above and beyond for clients in previous roles, as this aligns with their focus on excellent customer care.
✨Tip Number 4
Research Pullman London St Pancras and its unique offerings. Understanding their brand values and what makes them stand out will help you tailor your approach and demonstrate your enthusiasm for being part of their vibrant team.
We think you need these skills to ace Meeting & Events Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management, particularly in a conference hotel or venue. Emphasise your organisational skills and any specific achievements that demonstrate your ability to maximise sales and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for the role. Mention specific experiences that align with the job description, such as managing events or providing excellent customer service.
Highlight Key Skills: In your application, clearly outline your strong communication skills, attention to detail, and problem-solving abilities. Use examples from your past roles to illustrate how these skills have contributed to successful events.
Show Your Personality: Since the role requires a fun, passionate, and extroverted personality, let your character shine through in your application. Use a friendly tone and express your excitement about the opportunity to join a vibrant team.
How to prepare for a job interview at Pullman Hotels & Resorts
✨Show Your Passion for Events
Make sure to express your enthusiasm for event management during the interview. Share specific examples of past events you've organised and what you loved about the process. This will demonstrate your genuine interest in the role.
✨Highlight Your Communication Skills
Since the role requires strong communication skills, prepare to discuss how you've effectively communicated with clients and team members in previous positions. Use examples that showcase your ability to resolve conflicts and maintain positive relationships.
✨Demonstrate Organisation and Time Management
Be ready to talk about how you manage multiple tasks and deadlines, especially in a fast-paced environment. Consider sharing a time when you successfully juggled several responsibilities while ensuring all details were attended to.
✨Familiarise Yourself with OPERA Cloud and Delphi
Since experience with OPERA Cloud and Delphi is essential, brush up on these systems before your interview. If you have any specific experiences or achievements using these tools, be sure to mention them to show your readiness for the role.