At a Glance
- Tasks: Coordinate and execute exciting meetings and events for up to 200 guests.
- Company: Join a vibrant hotel team at Pullman London St Pancras.
- Benefits: Enjoy competitive pay, wellness perks, and complimentary stays at Accor properties.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Be part of a dynamic environment where your organisational skills shine.
- Qualifications: 2 years of experience in event coordination and strong communication skills.
The predicted salary is between 34151 - 34151 £ per year.
Assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies, providing excellent customer service at all times to all customers. In this role, you will assist in planning and executing meetings, events, and conferences for up to 200 guests, from start to finish. You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event. The role itself is a junior role; you will be looking after short leads bookings but will also be able to take larger events in charge after a few months in the company. You will be looking after bookings from A to Z, including small and large events.
Main Responsibilities
- Respond to enquiries from agents/clients by phone and email within time limit and in a professional manner (24h).
- Practice efficient and effective yield management in line with guidelines and in consultation with the Meeting and Events Manager.
- Promote special offers where appropriate and maximise each and every sales opportunity.
- Prepare contracts and ensure maximum conversion of all business taken in the Pullman London St Pancras diary.
- Ensure all business is chased and departmental guidelines are followed.
- Ensure that all details are clearly communicated in a professional and timely manner.
- Conduct show-rounds for existing bookings and for new clients in a timely and professional manner.
- Conduct site inspections and requirements meetings with clients promoting the hotel to its best advantage at all times.
- Ensure client receives a detailed event order in advance of their event.
- Communicate this information in a timely and accurate way to all operational departments.
- Produce and distribute weekly sheets listing forthcoming events.
- Attend the pre-convention meeting as required.
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event.
- Receive feedback from the client during and after the event via the Client Questionnaire and post-event call.
- Resolve any client disputes and complaints in a professional manner and within guidelines issued.
- Feedback all comments relevant to Pullman London St Pancras personnel.
- Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48 hours of departure.
- Any account queries are to be dealt with within 48 hours.
- Achieve personal weekly target.
- Record all denied business from the Pullman London St Pancras ensuring business is referred to other Pullman/Accor properties.
- Maintain strong market awareness through competitor site inspections.
- Keep client files in order and up to date for quick reference.
- Attend and participate in all internal meetings.
- Attend any meeting or training sessions as required by management.
- Achieving individual weekly targets.
Reporting line
Reports to Meeting & Events Manager.
Education / Professional Experience
At least 2 years' professional experience. Computer literate. Language: fluent in English and a 2nd language would be a plus.
Skills / Qualities
- Ensure all staff embody the same mind-set by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and initiative.
- Organisation and time management skills.
- Strong communication skills both written and verbal.
- Efficient in using Microsoft Office and systems.
- Administration and problem-solving skills.
- Ability to work to deadlines.
- Customer focused.
- Attention to detail.
- Driven towards maximising sales and meeting departmental budgets.
- Understands and follows departmental SOPs.
- Strong team player.
- Professional and committed.
- Use of OPERA system and Delphi.
Benefits
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided whilst on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
Salary: £16.84 per hour (£34,151 per annum). The successful candidate must already have eligibility to work in the UK.
Meeting and Events Coordinator employer: Pullman Hotels & Resorts
At Pullman London St Pancras, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. As a Meeting and Events Coordinator, you will benefit from comprehensive training, generous annual leave, and wellness perks, all while working in a dynamic environment that values teamwork and customer satisfaction. With opportunities to manage both small and large events, you'll find your role rewarding and integral to our success.
Contact Details:
Pullman Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Coordinator
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the meetings and events sector. You never know who might have a lead on your dream job or offer some valuable advice.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and what you can bring to the table. A confident, engaging introduction can make all the difference when meeting potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. It shows your enthusiasm and professionalism, which is key in the events industry.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your interest in being part of our team at StudySmarter.
We think you need these skills to ace Meeting and Events Coordinator
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for events and customer service shine through. We want to see that you’re excited about the role and ready to dive into the world of meetings and events!
Tailor Your CV:Make sure your CV is tailored to the Meeting and Events Coordinator role. Highlight any relevant experience you have, especially in planning or coordinating events, and don’t forget to mention your customer service skills!
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and approachability. We love candidates who can communicate effectively while also being friendly and personable—just like we do with our clients!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pullman Hotels & Resorts
✨Know Your Events Inside Out
Before the interview, brush up on your knowledge of event planning and coordination. Familiarise yourself with different types of events, from small meetings to large conferences, and be ready to discuss how you would handle various scenarios. This shows your passion for the role and your understanding of what it entails.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on client relationships, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or exceeded client expectations, as this will demonstrate your ability to maintain strong relationships.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Bring along a portfolio or examples of how you've managed multiple tasks or events simultaneously. Discuss your time management strategies and how you prioritise tasks to ensure everything runs smoothly, especially under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you’ll be working on, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
