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For Companies At a Glance
- Tasks: Lead and inspire teams in a vibrant hotel environment, ensuring exceptional guest experiences.
- Company: Join Pullman London St Pancras, a dynamic part of Accor's hospitality family.
- Benefits: Attractive salary, generous service charge, wellness perks, and up to 33 days annual leave.
- Why this job: Be part of a passionate team shaping the future of luxury hospitality.
- Qualifications: 5-8 years in Rooms Division operations with strong leadership skills.
- Other info: Enjoy complimentary stays at Accor properties and access to employee benefits.
The predicted salary is between 60000 - 84000 £ per year.
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
We are looking for a FUN, PASSIONATE & DYNAMIC Rooms Division Manager who wants to join our FANTASTIC MANAGEMENT TEAM at a VIBRANT central London Hotel. The hotel comprises of 312 bedrooms and 17 meeting rooms including the renowned Shaw Theatre.
Operations & Guest Experience
- Oversee daily operations of Front Office, Housekeeping, Maintenance and administration
- Ensure consistent delivery of Premium service standards and brand expectations
- Proactively resolve guest concerns and ensure high guest satisfaction scores
- Conduct regular service audits, inspections, and quality control checks
Leadership & People Management
- Lead, coach, and develop department heads and teams within the Rooms Division
- Foster a culture of service excellence, service experience, professionalism, and accountability
- Manage staffing levels, scheduling, performance reviews, and succession planning
- Ensure training programs align with luxury hospitality standards
Financial & Revenue Performance
- Optimize room occupancy, ADR, and RevPAR in collaboration with Revenue Management
- Control departmental budgets, payroll, and operating expenses
- Analyze performance reports and implement strategies to improve profitability
- Monitor inventory management and room availability to maximize revenue
Standards, Compliance & Safety
- Ensure compliance with brand standards, SOPs, and local regulations
- Maintain high standards of cleanliness, safety, and maintenance
- Coordinate with Engineering and Security to ensure guest and staff safety
Collaboration & Strategy
- Work closely with Sales, Marketing, Food & Beverage, and Revenue teams
- Participate in strategic planning, forecasting, and budgeting processes
- Support VIP arrivals, special events, and high-profile guests
Qualifications & Experience
- Bachelor’s degree in Hospitality Management or related field preferred
- Minimum 5–8 years of experience in Rooms Division operations, with at least 2–3 years in a leadership role
- Experience in a luxury or premium hotel environment strongly preferred
- Strong understanding of PMS systems and revenue management principles
- Management of refurbishments advantageous
Skills & Competencies
- Exceptional leadership and interpersonal skills
- Strong problem-solving and decision-making abilities
- High attention to detail and service excellence mindset
- Ability to perform under pressure in a fast-paced luxury environment
- Excellent communication skills in English; additional languages an asset
Key Performance Indicators (KPIs)
- Guest satisfaction and loyalty scores
- Room occupancy, ADR, and RevPAR
- Rooms Division cost control and payroll efficiency
- Employee engagement and retention
Additional Information
- Attractive salary + generous monthly service charge
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided whilst on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
- Salary: £60,000 per annum (£29.58 per hour) plus 10% annual bonus
The successful candidate must already have eligibility to work in the UK.
Rooms Division Manager in London employer: Pullman Hotels & Resorts
Contact Detail:
Pullman Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up LinkedIn to find those hidden job opportunities. Remember, it’s not just about what you know, but who you know!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share your experiences and how you’ve tackled challenges in previous roles. We want to see the real you, so don’t hold back!
✨Tip Number 3
Research the company inside out! Know their values, mission, and what makes them tick. This will help you tailor your answers during interviews and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to go directly to the source. So, don’t hesitate – get your application in and let’s make magic happen together!
We think you need these skills to ace Rooms Division Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how passionate you are about creating memorable guest experiences and leading a dynamic team.
Tailor Your CV: Make sure your CV is tailored to the Rooms Division Manager role. Highlight your relevant experience in Front Office, Housekeeping, and Maintenance, and don’t forget to mention any leadership roles you've had!
Be Specific: Use specific examples to demonstrate your skills and achievements. Whether it’s improving guest satisfaction scores or managing budgets, we love to see concrete evidence of your success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our vibrant team!
How to prepare for a job interview at Pullman Hotels & Resorts
✨Know Your Stuff
Before the interview, dive deep into the hotel’s operations and values. Understand what makes Pullman London St Pancras unique and how they deliver premium service. This knowledge will help you align your answers with their expectations and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Rooms Division Manager, you'll need to demonstrate exceptional leadership. Prepare examples of how you've successfully led teams in the past, resolved conflicts, and fostered a culture of excellence. Be ready to discuss your approach to coaching and developing staff.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential guest concerns or operational challenges you might face in this role. Prepare specific examples of how you would handle these situations, focusing on maintaining high guest satisfaction and service standards.
✨Highlight Your Financial Acumen
Since the role involves optimising revenue and managing budgets, be prepared to discuss your experience with financial performance metrics. Share how you've previously improved occupancy rates or controlled costs, and be ready to talk about your understanding of revenue management principles.
