At a Glance
- Tasks: Manage theatre events, supervise staff, and ensure excellent customer service.
- Company: Join Pullman London St Pancras, a vibrant part of Accor's hospitality family.
- Benefits: Enjoy free meals, wellness perks, and up to 33 days annual leave.
- Other info: Opportunity for career growth in a dynamic arts-based venue.
- Why this job: Be part of an exciting environment where your contributions truly matter.
- Qualifications: Previous duty management experience and strong leadership skills required.
The predicted salary is between 34000 - 47600 £ per year.
Company Description
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
Job Description
Main Responsibilities- Administrative
- Undertaking administrative duties such as answering hire enquiries, submitting payroll, creating staff rotas, and issuing contracts and invoices.
- Assist with box office sales and reporting, answering phone calls and customer service emails.
- Marketing events via social media and newsletters.
- Support the Theatre Manager with managing policies, ensuring that the theatre complies with all Health and safety and licensing as well as current legislation laws.
- Represent the Theatre Manager and their relevant legal duties.
- Deputise for the Theatre Manager when necessary.
- Event Duty Management
- Manage performances and hires occurring within the theatre.
- Supervise the Front of House and Box Office staff, ensuring they provide excellent customer care and that all staff are fully briefed, trained and performing well in their roles.
- Maintain Accor/Pullman standards at all times - Report any issues or damage to the relevant hotel department/s.
- Ensure the safe and legal use of the building at all times.
- Evacuate the building calmly and efficiently, if required.
- Maintain positive working relationships with all hotel departments.
- Complete all Statutory training, including Fire, Health & Safety and Equality & Diversity online, according to deadlines set.
- Visiting Company Liaison
- Welcome visiting company and briefing them on security, safety and the evacuation procedure.
- Supervise visiting companies/producers and manage their requirements and queries.
- Ensure production schedules are kept to, and any changes reported to Theatre Manager and relevant teams (Ie Bar & Catering).
- Ensure the venue is returned to standard upon departure.
- Previous Duty Management experience in an arts-based venue.
- Excellent customer service skills.
- Excellent team leadership skills.
- Excellent communication skills.
- Strong numeracy and literacy skills.
- Full-Time Availability.
- Eligibility to work in the UK.
- First Aid trained.
- Health & Safety training.
- Box Office experience (Line-Up desirable).
- Bar Experience.
- Basic knowledge of lighting/sound equipment.
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided whilst on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £34,000 per annum.
The successful candidate must already have eligibility to work in the UK.
Assistant Theatre Manager - Duty Manager - FIXED TERM (12 months) in London employer: Pullman Hotels & Resorts
At Pullman London St Pancras, we pride ourselves on fostering a vibrant work culture that encourages personal growth and development. With a commitment to employee well-being, we offer generous benefits such as complimentary meals, wellness perks, and up to 33 days of annual leave, ensuring that our team members feel valued and supported. Join us in a dynamic environment where your contributions matter, and together we can shape the future of hospitality.
Contact Details:
Pullman Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Theatre Manager - Duty Manager - FIXED TERM (12 months) in London
✨Tip Number 1
Network like a pro! Reach out to people in the theatre and hospitality industry, especially those connected to Pullman London St Pancras. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for theatre and customer service shine through. We want to see how you can bring energy and creativity to the role.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios in a busy theatre environment. We love candidates who can think on their feet and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Accor and ready to dive into the world of hospitality.
We think you need these skills to ace Assistant Theatre Manager - Duty Manager - FIXED TERM (12 months) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Theatre Manager role. Highlight any previous duty management experience in arts-based venues, as well as your customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about theatre management and how you align with our values at Pullman London St Pancras. Be genuine and let your personality come through – we love to see the real you!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your ability to engage with different audiences. We’re looking for someone who can connect with both staff and visitors effortlessly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there. Let’s get your journey started!
How to prepare for a job interview at Pullman Hotels & Resorts
✨Know Your Venue
Familiarise yourself with Pullman London St Pancras and its theatre operations. Understand their values and how they prioritise customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As an Assistant Theatre Manager, you'll need to demonstrate strong team leadership. Prepare examples from your past experiences where you've successfully led a team or managed a project, especially in an arts-based venue.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you provided excellent customer service or resolved conflicts effectively. This will show your ability to maintain high standards.
✨Understand Health & Safety Regulations
Since the role involves compliance with health and safety laws, brush up on relevant regulations. Be ready to discuss how you would ensure safety in a theatre environment, which will demonstrate your preparedness for the role.
