At a Glance
- Tasks: Provide exceptional service and create memorable experiences for guests in a vibrant bar and restaurant.
- Company: Join Pullman London St Pancras, where your growth and purpose matter.
- Benefits: Enjoy competitive pay, free meals, wellness perks, and up to 33 days of annual leave.
- Other info: Flexible shifts across bar and restaurant operations with excellent career development opportunities.
- Why this job: Be part of a dynamic team and explore limitless possibilities in hospitality.
- Qualifications: A passion for customer service and a willingness to learn.
The predicted salary is between 16.55 - 16.55 £ per hour.
- Company Description
- "Why work for Pullman London St Pancras?"\
We welcome you as you are!
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
- Customer relations
- Provides a warm, friendly and professional welcome to all guests.
- Builds rapport with guests and creates memorable experiences.
- Anticipates guests' needs and responds promptly.
- Offers menu recommendations and upsells food and beverage offerings.
- Resolves guest concerns efficiently and professionally.
- Maintains a visible presence on the restaurant floor and behind the bar.
- Ensures guests receive consistent service regardless of service area.
- Professional techniques / Production
- Demonstrates excellent knowledge of all food, beverage and cocktail menus.
- Prepares and serves cocktails, wines, beers, spirits, coffees and soft drinks according to company standards.
- Takes and processes food and beverage orders accurately.
- Delivers food and drinks efficiently and professionally.
- Carries out table service and section management as required.
- Maintains cleanliness and organisation of bar stations and restaurant sections.
- Assists with setting up and resetting tables.
- Completes opening and closing procedures for both bar and restaurant operations.
- Ensures all service equipment remains in good working order.
- Supports private events, group dining and special functions.
- Team Management And Cross-departmental Responsibilities
- Works flexibly across bar and restaurant operations according to business needs.
- Supports colleagues during busy periods irrespective of assigned section.
- Communicates effectively with kitchen, reception, housekeeping and management teams.
- Demonstrates a positive attitude towards multi-skilling and operational flexibility.
- Participates in training across all Food & Beverage service areas.
- Maintains a collaborative "one team" approach at all times.
- Commercial / Sales
- Promotes all hotel and restaurant services.
- Drives food and beverage revenue through suggestive selling and upselling techniques.
- Recommends premium products, cocktails, wines and specials.
- Maximises guest spend while enhancing the guest experience.
- Supports achievement of departmental revenue targets.
- Management and administration
- Handles all transactions accurately and responsibly.
- Follows company cash handling procedures.
- Helps control stock, reduce waste and minimise breakages.
- Assists with stock counts and inventory management.
- Maintains accurate records where required.
- Follows all operational procedures and audit requirements.
- Hygiene / Personal safety / Environment
- Complies with all company policies, health and safety regulations, and food safety standards at all times.
- Maintains excellent personal hygiene and grooming standards in accordance with company guidelines.
- Ensures hands are washed regularly and appropriate food hygiene procedures are followed.
- Adheres to all allergen awareness procedures and accurately communicates allergen information to guests and colleagues.
- Maintains a clean, organised and safe working environment in both bar and restaurant areas.
- Ensures all equipment is used correctly and any faults are reported immediately.
- Safely handles glassware, cleaning chemicals and service equipment in accordance with company procedures.
- Reports accidents, incidents, hazards and near misses promptly to management.
- Ensures spillages are cleaned up immediately to minimise health and safety risks.
- Follows manual handling procedures when moving stock, furniture or equipment.
- Participates in all mandatory training relating to health & safety, food safety, fire safety and licensing regulations.
- Supports the company's sustainability initiatives through responsible waste management, recycling and reduction of food and packaging waste.
- Ensures all service areas remain compliant with hygiene, cleanliness and safety standards throughout the shift
- Flexibility Requirement
Due to the nature of the business, the Food & Beverage Team Member Bar & Floor is required to work across multiple Food & Beverage areas including the bar and restaurant floor.
Duties will be allocated according to operational requirements, and flexibility is an essential requirement of the role.
- Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided whilst on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
The successful candidate must already have eligibility to work in the UK.
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F&B Team Member Bar & Floor employer: Pullman Hotels & Resorts
Pullman Hotels & Resorts is an exceptional employer that values its employees by offering a vibrant work culture and numerous benefits, including generous annual leave and complimentary stays at other Accor hotels. With a focus on professional development and collaboration across departments, this role not only provides meaningful work but also opportunities for personal growth in a dynamic hospitality environment.
Contact Details:
Pullman Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member Bar & Floor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pullman Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pullman Hotels & Resorts
Don't be shy about reaching out to Pullman Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Team Member Bar & Floor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pullman Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pullman Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
