At a Glance
- Tasks: Join our team to create unforgettable experiences for guests at events and banquets.
- Company: Be part of a leading hotel brand known for exceptional service and hospitality.
- Benefits: Enjoy free meals, wellness perks, and up to 33 days of annual leave.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Make a real impact by delivering top-notch service and creating memorable moments.
- Qualifications: Experience in hospitality and a passion for guest satisfaction are essential.
The predicted salary is between 15.55 - 15.55 £ per hour.
Main Responsibilities
- Be fully aware of the different set-ups and be able to do them if necessary.
- Have full knowledge of items served on the menu and buffet.
- Keep assigned station clean, with adequate supply of necessary materials.
- Keep high sales turnover by promoting all F&B items on the menu and buffet.
- Take customers’ orders to standard.
- Communicate to the Manager or Supervisor on duty any guest priorities.
- Inform Manager or Supervisor of possible problems concerning any requirements, which may affect the quality of service.
- Ensure safety and hygiene standards are met.
- Responsible for looking after Hotel property at all times.
- Be flexible at all times in order to cover the unexpected needs of the Food and Beverage outlets.
- Report anything considered a health and safety hazard.
- Be fully knowledgeable of the Pullman Standards.
- Carry out the 'Meet & Greet' with the clients.
- Carry out a structured 'farewell' with the clients.
- Wear and maintain uniform standards.
Reporting Line
Reports to Conference & Banqueting Manager.
Education / Professional Experience
- Vocational degree in hospitality or F&B studies.
- At least 3 years' professional experience.
- Computer literate.
- Language: fluent in the national language, operational English and a 3rd language would be a plus.
Skills / Qualities
- Ensure all staff embody the same mind-set by developing each individual's sense of curiosity, open-mindedness, interpersonal skills, and sense of initiative.
- Guest oriented, service minded and attention to quality.
- Sales acumen.
- Good level of general culture.
- Excellent presentation.
- Team leader, a natural leader.
- Well organised.
- Autonomous.
- Creative.
Benefits
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided whilst on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
Compensation
Salary: £15.55 per hour + Service Charge.
Eligibility
The successful candidate must already have eligibility to work in the UK.
Conference & Banqueting Team Member employer: Pullman Hotels & Resorts
Pullman Hotels & Resorts is an exceptional employer that values its employees by offering a vibrant work culture and numerous benefits, including generous annual leave and complimentary stays at other Accor hotels. With a focus on professional development and collaboration across departments, this role not only provides meaningful work but also opportunities for personal growth in a dynamic hospitality environment.
Contact Details:
Pullman Hotels & Resorts Recruitment Team
