At a Glance
- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and free lunch on duty.
- Other info: Great career progression opportunities, including apprenticeships and recognition awards.
- Why this job: Be part of a dynamic team making a real difference in guest experiences.
- Qualifications: Experience in hospitality preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 € per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification Experience Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant in London employer: Pullman Hotel St. Pancras
HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we ensure our Room Attendants thrive in a dynamic environment while enjoying benefits like up to 28 days of paid holiday and free lunches on duty. Join us in making a meaningful impact in the hospitality industry while being part of a team committed to excellence and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in London
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances about your job search. You never know who might have a lead on a Room Attendant position or can put in a good word for you.
✨Tip Number 2
Get social! Follow HotelCare and similar companies on social media. Engage with their posts and stay updated on job openings. It’s a great way to show your interest and get noticed!
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your experience aligns with the role of a Room Attendant. We want to see that ‘Can Do’ attitude shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Room Attendant in London
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight any previous experience in housekeeping or similar roles. We want to see how your background aligns with the responsibilities of a Room Attendant, so don’t hold back!
Be Detail-Oriented:Since attention to detail is key for this role, use your application to showcase your meticulous nature. Mention specific tasks you've excelled at, like cleaning standards or customer service experiences that demonstrate your commitment to quality.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid slang, but feel free to let your personality shine through. We’re looking for someone who can connect with guests while maintaining professionalism.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Pullman Hotel St. Pancras
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, changing linens, and maintaining hygiene standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Experience
If you've worked in housekeeping or a similar role before, be ready to share specific examples of your experience. Talk about how you maintained cleanliness, handled guest requests, or dealt with any challenges. This will demonstrate your capability and readiness for the job.
✨Emphasise Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight instances where your keen eye for detail made a difference, whether it was spotting a maintenance issue or ensuring every corner was spotless. This will show that you take pride in your work.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
