At a Glance
- Tasks: Support event organisers and ensure they thrive on our platform.
- Company: Join a dynamic team focused on customer success in the events industry.
- Benefits: Competitive salary, equity options, flexible working, and free event tickets.
- Other info: Enjoy a flexible hybrid work environment and 25 days annual leave.
- Why this job: Make a real difference by helping clients succeed and grow.
- Qualifications: 3+ years in customer success with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
Help our event organizers succeed by providing exceptional support and guidance.
You'll be the primary point of contact for key accounts, ensuring they get maximum value from our platform.
What You'll Do
- Manage relationships with key event organizers
- Onboard new customers and ensure successful adoption
- Identify upsell and expansion opportunities
- Gather customer feedback and advocate internally
- Create customer education resources
What We're Looking For
- 3+ years in customer success or account management
- Strong communication and relationship‑building skills
- Problem‑solving mindset and proactive approach
- Experience with CRM and support tools
- Ability to manage multiple accounts simultaneously
- Nice to Have
- Experience in events or hospitality industry
- Knowledge of ticketing platforms
- Experience with enterprise customers
- Data analysis skills
Benefits
- Competitive salary with equity options
- Flexible hybrid working arrangement
- 25 days annual leave + bank holidays
- Commission on expansions
- Free tickets to partner events
- #J-18808-Ljbffr
We think you need these skills to ace Customer Success Manager
Customer Success Management
Account Management
Communication Skills
Relationship-Building Skills
Problem-Solving Mindset
Proactive Approach
CRM Experience
