Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer experiences.
- Company: Join Puig, a major player in the luxury fashion and beauty industry with iconic brands.
- Benefits: Enjoy a creative work culture, learning opportunities, and competitive compensation.
- Why this job: Be part of a passionate community making a positive impact while developing your career.
- Qualifications: Proven experience in luxury retail, excellent customer service, and strong communication skills.
- Other info: Opportunity to grow within an international company and collaborate with inspiring teams.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio includes Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligon\’s, L’Artisan Perfumery, and many more.
The Opportunity
We are looking for a full-time team leader to join our Piazza Covent Garden store for Penhaligon\’s. The Team Leader is responsible for assisting the management team and can assume the responsibilities of the Store Manager in their absence. The role encompasses all team members, merchandise, and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining high operational and merchandising standards, and building motivated teams.
You will develop and increase brand awareness and build customer loyalty while maintaining the standards of the store group retailer. You will achieve sales targets, promote Puig brands, and deliver a unique customer experience by anticipating and exceeding customer needs.
Responsibilities include:
- Analyzing sales reports and data to determine business needs and strategize accordingly.
- Motivating sales team members to meet sales and productivity goals.
- Ensuring all fragrance consultants provide excellent customer service.
- Managing client database to increase sales and client contact.
- Resolving client issues promptly and effectively.
- Supporting team member training.
- Understanding and executing cash control procedures.
- Collaborating with the Store Manager on staffing, risk management, security, cash controls, and inventory.
- Implementing merchandising strategies effectively.
We\’d love to meet you if you have
- Proven experience as a senior brand ambassador.
- Experience in a niche fragrance, beauty, or luxury environment.
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Highly organized.
A few things you\’ll love about us
- An entrepreneurial, creative, and welcoming work culture.
- Various learning and development opportunities.
- An international company with growth opportunities.
- A competitive compensation and benefits package.
#J-18808-Ljbffr
Team Leader - Penhaligon\'s Wellington St employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Penhaligon\'s Wellington St
✨Tip Number 1
Familiarise yourself with Penhaligon's brand values and product range. Understanding their unique offerings and how they position themselves in the luxury market will help you articulate your passion for the brand during interviews.
✨Tip Number 2
Network within the beauty and fragrance industry. Attend events, connect with professionals on LinkedIn, and engage with current employees at Puig to gain insights about the company culture and expectations for the Team Leader role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in motivating teams. Think of specific examples where you've successfully led a team to achieve sales targets or improved customer service, as this will be crucial for the role.
✨Tip Number 4
Showcase your understanding of customer experience strategies. Be ready to share ideas on how you would enhance customer loyalty and satisfaction in the store, as this aligns closely with the responsibilities of the Team Leader position.
We think you need these skills to ace Team Leader - Penhaligon\'s Wellington St
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Penhaligon's and Puig. Research their values, mission, and product offerings to demonstrate your genuine interest in the brand during your application.
Tailor Your CV: Highlight relevant experience in luxury retail or customer service. Emphasise your leadership skills and any previous roles where you motivated a team or achieved sales targets.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the fragrance industry and how your background aligns with the responsibilities of the Team Leader role. Mention specific examples of how you've successfully led teams or improved customer experiences.
Showcase Your Skills: In your application, clearly outline your communication and organisational skills. Provide examples of how you've resolved client issues or implemented effective merchandising strategies in past roles.
How to prepare for a job interview at PUIG
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Penhaligon's and the luxury fragrance industry. Research the brand's history, values, and products so you can speak genuinely about why you want to be part of their team.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your ability to motivate and manage a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts to highlight your leadership capabilities.
✨Prepare for Customer Service Scenarios
Since excellent customer service is crucial, think of specific situations where you've gone above and beyond for a customer. Be ready to discuss how you would handle various customer interactions and resolve issues effectively.
✨Understand Sales Metrics
Familiarise yourself with key sales metrics and how they impact business decisions. Be prepared to discuss how you would analyse sales reports and use that data to drive performance and achieve targets in the role.
