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For Companies At a Glance
- Tasks: Lead a passionate team, drive sales, and deliver exceptional customer service in a luxury environment.
- Company: Join Puig, a vibrant family company in the fashion and beauty industry.
- Benefits: Enjoy competitive pay, growth opportunities, and a creative work culture.
- Why this job: Be part of a community that values wellness, confidence, and self-expression.
- Qualifications: Experience in luxury retail and excellent communication skills are essential.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.
The Opportunity
We are looking for a full time team leader to join our Regent St Flagship store for Penhaligon\’s
The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams.
- Analyse available sales reports and data to determine the needs of the business and set business strategies
- Continuously motivate sales team members to meet assigned sales and productivity goals
- Ensure all Fragrance Consultants provide the highest level of customer service
- Assist in the management of the client database and utilise information to increase sales and client contact
- Resolve all client problems and complaints quickly and effectivelySupport and assist in team member training
- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
- Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management
- Assist in all merchandising directives and ensure execution of effective merchandising strategies
We\’d love to meet you if you have
- Proven experience is a senior brand ambassador
- Proven track record in a niche fragrance, beauty or luxury environment
- Excellent customer service
- Excellent communication and interpersonal skills
- Highly organise
A few things you\’ll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
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Team Leader - Penhaligon\'s Regent St employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Penhaligon\'s Regent St
✨Tip Number 1
Get to know the brand inside out! Dive into Penhaligon's history, values, and products. When you walk into that interview, your passion for the brand will shine through, and they'll see you're not just another candidate.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've motivated a team or resolved conflicts. We want to hear how you can inspire others to hit those sales targets and create a fantastic customer experience.
✨Tip Number 3
Be ready to discuss numbers! Brush up on your sales data analysis skills. They’ll want to know how you can use reports to drive business strategies and improve performance, so come prepared with ideas.
✨Tip Number 4
Don’t forget to connect with us online! Apply through our website and engage with our social media. It shows your enthusiasm and helps you stand out from the crowd. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Team Leader - Penhaligon\'s Regent St
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love the world of luxury brands and customer service. Share your experiences that reflect your passion for beauty and wellness.
Tailor Your CV: Make sure your CV is tailored to the Team Leader position at Penhaligon's. Highlight your relevant experience in retail, especially in luxury or niche environments. We want to see how your skills align with our values and the responsibilities of the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for our team. Be personal and engaging, and don’t forget to mention specific examples of how you've motivated teams or achieved sales goals in the past. We love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community of inspiring creators!
How to prepare for a job interview at PUIG
✨Know Your Brands
Before the interview, dive deep into Penhaligon's and Puig's brand portfolio. Familiarise yourself with their history, values, and key products. This will not only show your genuine interest but also help you connect your experience to their brand ethos during the conversation.
✨Showcase Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and manage a team. Prepare specific examples from your past experiences where you've successfully led a team, resolved conflicts, or achieved sales targets. This will highlight your capability to take on the responsibilities of the Store Manager when needed.
✨Customer Service Excellence
Brush up on your customer service skills and be ready to discuss how you've handled challenging situations in the past. Think of examples where you went above and beyond for a customer, as this aligns perfectly with the role's focus on providing the highest level of service.
✨Data-Driven Decision Making
Since the role involves analysing sales reports and setting business strategies, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've identified trends or opportunities that led to increased sales or improved team performance.
