At a Glance
- Tasks: Lead a dynamic team, drive sales, and create unforgettable customer experiences.
- Company: Join Puig, a vibrant family of Love Brands in the fashion and beauty industry.
- Benefits: Enjoy competitive pay, growth opportunities, and a creative work culture.
- Other info: We welcome all creators; transferable skills are valued!
- Why this job: Be part of a diverse community making a positive impact while developing your career.
- Qualifications: Experience in luxury retail and excellent customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
This job is with Puig, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Who We Are
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world.
The Opportunity
We are looking for a full-time team leader to join our Gunwharf Quays for Penhaligon’s. The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams.
You will develop and increase the brand awareness and build customer loyalty, whilst maintaining the standards and expectations of the store group retailer you will be based. You will achieve sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipate their needs and exceeding their expectations.
You will support multiple stores across the region. Analyse available sales reports and data to determine the needs of the business and set business strategies. Continuously motivate sales team members to meet assigned sales and productivity goals. Ensure all Fragrance Consultants provide the highest level of customer service. Assist in the management of the client database and utilise information to increase sales and client contact. Resolve all client problems and complaints quickly and effectively. Support and assist in team member training. Understand and execute cash control procedures including bank deposits, safe funds, petty cash. Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management. Assist in all merchandising directives and ensure execution of effective merchandising strategies.
We'd love to meet you if you have:
- Proven track record in a niche fragrance, beauty or luxury environment
- Experience as a Senior specialist or Team Leader
- Excellent customer service
- Excellent communication and interpersonal skills
- Highly organised
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Team Leader - Penhaligon's Gunwharf Quays employer: PUIG
At Puig, we pride ourselves on being an inclusive employer that fosters a vibrant and creative work culture, making it an excellent place for individuals looking to thrive in the luxury fashion and beauty industry. As a Team Leader at our Gunwharf Quays location, you will enjoy a supportive environment that encourages personal growth and development, alongside competitive compensation and benefits. Join us to be part of a passionate community dedicated to building Love Brands while making a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Penhaligon's Gunwharf Quays
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Puig or Penhaligon's. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might help you land that dream job!
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from Puig, let your enthusiasm for their brands shine through. Share your thoughts on their products and how you can contribute to their mission of building Love Brands. It’s all about making that personal connection!
✨Tip Number 3
Prepare for the interview by researching the company culture and values. Puig is all about inclusivity and creativity, so think about how your experiences align with that. Be ready to share examples of how you've fostered teamwork and customer loyalty in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace Team Leader - Penhaligon's Gunwharf Quays
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the beauty and fragrance industry shine through. We want to see your love for the brands and how you can contribute to our community at Puig.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in luxury retail or team leadership. We’re looking for specific examples that demonstrate your skills and achievements in similar roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Team Leader role. Share your story, your values, and how they align with our mission at Puig. Keep it engaging and personal!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at PUIG
✨Know Your Brands
Before the interview, dive deep into the brands under Puig, especially Penhaligon's. Understand their history, values, and what makes them unique in the luxury market. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or achieved sales targets. Be ready to discuss how you can inspire others to meet their goals.
✨Customer Service is Key
Puig places a strong emphasis on customer service. Think of specific instances where you've gone above and beyond for a customer. Be prepared to share these stories during your interview to highlight your commitment to providing exceptional service.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Puig. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
