At a Glance
- Tasks: Lead a dynamic team, drive sales, and create unforgettable customer experiences.
- Company: Join Puig, a vibrant family of luxury brands in fashion and beauty.
- Benefits: Competitive pay, growth opportunities, and a supportive work culture.
- Other info: Flexible roles with clear progression pathways and continuous development.
- Why this job: Be part of a diverse community making a positive impact while developing your career.
- Qualifications: Experience in luxury retail, excellent communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Puig, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world.
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.
The Opportunity
We are looking for a full-time team leader to join our Piazza team for Penhaligon’s. The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams.
You will develop and increase the brand awareness and build customer loyalty, whilst maintaining the standards and expectations of the store group retailer you will be based. You will achieve sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipate their needs and exceeding their expectations.
You will support multiple stores across the region. Analyse available sales reports and data to determine the needs of the business and set business strategies. Continuously motivate sales team members to meet assigned sales and productivity goals. Ensure all Fragrance Consultants provide the highest level of customer service. Assist in the management of the client database and utilise information to increase sales and client contact. Resolve all client problems and complaints quickly and effectively. Support and assist in team member training. Understand and execute cash control procedures including bank deposits, safe funds, petty cash. Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management. Assist in all merchandising directives and ensure execution of effective merchandising strategies.
Retail at PUIG is more than a job — it’s a career built around people, growth and opportunity. Build specialist expertise, develop leadership skills and gain valuable commercial experience from day one, from understanding products and customers to driving real business results. Work with iconic brands in supportive, diverse teams where collaboration, energy and shared success make every day different. Create memorable customer experiences, build lasting relationships and see your impact recognised through clear progression opportunities, leadership pathways and performance-based rewards. With flexible roles, continuous development and careers that can lead into management, head office and beyond, retail offers a future here that grows with your ambition.
We'd love to meet you if you have:
- Proven track record in a niche fragrance, beauty or luxury environment
- Experienced as a Senior specialist or Team Leader
- Excellent customer service
- Excellent communication and interpersonal skills
- Highly organised
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Team Leader - Penhaligon's Covent Garden Piazza employer: PUIG
At Puig, we pride ourselves on being an inclusive employer that fosters a vibrant and supportive work culture. As a Team Leader at Penhaligon's Covent Garden Piazza, you'll not only lead a passionate team but also enjoy numerous growth opportunities within a global company renowned for its luxury brands. With a focus on personal development, competitive benefits, and a commitment to making a positive impact, working with us means being part of a community that values creativity, collaboration, and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Penhaligon's Covent Garden Piazza
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and understand what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your pitch! You want to be able to confidently share your experience and how it aligns with the Team Leader role. Think about specific examples where you've led a team or exceeded sales targets, and be ready to discuss them.
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you're engaged and keen to learn more about the role and the team. Ask about their approach to customer service or how they support team development – it’ll make you stand out!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Puig family and contributing to their mission of building Love Brands.
We think you need these skills to ace Team Leader - Penhaligon's Covent Garden Piazza
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the beauty and fragrance industry, so share your experiences and what excites you about working with our iconic brands.
Tailor Your CV:Make sure your CV is tailored to the Team Leader position. Highlight your relevant experience in customer service and team leadership, and don’t forget to mention any achievements that demonstrate your ability to meet sales targets and motivate a team.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to connect your skills and experiences to the job description, and show us how you can contribute to our mission of building Love Brands.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at PUIG
✨Know Your Brands
Before the interview, dive deep into Puig's portfolio, especially Penhaligon's. Familiarise yourself with their fragrances and brand ethos. This shows your genuine interest and helps you connect your experience to their values.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate others and achieve sales targets. Use specific metrics if possible, as this demonstrates your impact and effectiveness.
✨Customer Service Focus
Be ready to discuss your approach to customer service. Think of scenarios where you went above and beyond for a customer. This role is all about creating memorable experiences, so show them you can do just that!
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
