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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and create unforgettable customer experiences.
- Company: Join Puig, a vibrant family of Love Brands in the fashion and beauty industry.
- Benefits: Enjoy competitive pay, growth opportunities, and a creative work culture.
- Other info: We welcome applicants with transferable skills; don't hesitate to apply!
- Why this job: Be part of a diverse community making a positive impact while developing your career.
- Qualifications: Experience in luxury retail and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Puig, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Who We Are
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world.
The Opportunity
We are looking for a full-time team leader to join our Bicester Village team. The Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams.
You will develop and increase the brand awareness and build customer loyalty, whilst maintaining the standards and expectations of the store group retailer you will be based. You will achieve sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipate their needs and exceeding their expectations.
- Analyse available sales reports and data to determine the needs of the business and set business strategies.
- Continuously motivate sales team members to meet assigned sales and productivity goals.
- Ensure all Fragrance Consultants provide the highest level of customer service.
- Assist in the management of the client database and utilise information to increase sales and client contact.
- Resolve all client problems and complaints quickly and effectively.
- Support and assist in team member training.
- Understand and execute cash control procedures including bank deposits, safe funds, petty cash.
- Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management.
- Assist in all merchandising directives and ensure execution of effective merchandising strategies.
We'd love to meet you if you have:
- Proven track record in a niche fragrance, beauty or luxury environment.
- Experienced as a Senior specialist or Team Leader.
- Excellent customer service.
- Excellent communication and interpersonal skills.
- Highly organised.
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture.
- A range of learning and development opportunities.
- An international company with plenty of opportunities to grow.
- A competitive compensation & benefits package.
Team Leader - Penhaligon's Bicester Village employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Penhaligon's Bicester Village
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Puig or similar brands. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get that interview, let your enthusiasm for the brand and the role shine through. Share your experiences with luxury products and how you can contribute to building that Love Brand culture at Puig.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you’ve led a team, resolved customer complaints, or achieved sales targets. We want to see how you handle real-life scenarios, so come ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Puig family. Let’s make it happen!
We think you need these skills to ace Team Leader - Penhaligon's Bicester Village
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the beauty and fragrance industry, so share your experiences and what excites you about working with Puig.
Tailor Your CV: Make sure your CV is tailored to the Team Leader position. Highlight your relevant experience in customer service and team leadership, and don’t forget to mention any achievements that demonstrate your ability to meet sales targets and motivate a team.
Be Authentic: We value authenticity at StudySmarter, so be yourself in your application. Share your unique story and how it aligns with our mission of building Love Brands. This is your chance to stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at PUIG
✨Know Your Brands
Before the interview, dive deep into Puig's portfolio, especially Penhaligon's. Familiarise yourself with their fragrances and brand ethos. This will not only show your genuine interest but also help you connect your experience to their values during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. Highlighting these experiences will demonstrate your capability to step into the Team Leader role effectively.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Share stories that illustrate how you've gone above and beyond for customers. Since this role emphasises building customer loyalty, showcasing your commitment to exceptional service will resonate well.
✨Data-Driven Decisions
Brush up on how to analyse sales reports and data. Be prepared to discuss how you've used data to inform business strategies in previous roles. This will show that you understand the importance of metrics in achieving sales objectives and can contribute to the team's success.