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For Companies At a Glance
- Tasks: Lead training for retail teams, focusing on product knowledge and customer experience.
- Company: Join Penhaligon's, a renowned fragrance brand with a rich heritage.
- Benefits: Enjoy competitive pay, remote work options, and diverse learning opportunities.
- Why this job: Be part of a creative culture that values storytelling and service excellence.
- Qualifications: Experience in beauty education and a passion for fragrances are essential.
- Other info: Collaborate globally to ensure consistent training and brand values.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Education Manager for Penhaligon's is responsible for delivering product and service training that supports the talent and capabilities of our retail teams / brand ambassadors, delivering training and side-by-side coaching; ensuring excellence, best-in-class customer experience and optimum productivity.
What you'll get to do:
- Develop and deliver comprehensive product knowledge, people and sales training programs for the sales team.
- Support managers and teams in applying the practical and commercial application of our Service Ceremony and Steps, ensuring consistency and best practice.
- Delivery of workshops on a range of topics, with a particular focus on service, product and storytelling.
- Provide exceptional coaching and training to others through hands-on demonstration, team selling, and coaching.
- Coordinate and deliver induction and training programs as defined by Global Brand Education teams.
- Ensure consistency and best practice on key services.
- Use all available tools to support training practices, including Brand Experience app, DtC report and KPIs.
- Work with managers to utilize on-the-job opportunities to develop service skills within their teams, e.g., training tools, on-site training; identify strengths and development areas for the B.As and implement training solutions accordingly.
- Implement new education initiatives on the shop floor and ensure these are utilized to their best effect by the Brand Ambassadors.
- Work in close collaboration with the Global Brand Education teams to ensure global consistency of the Education model and that education materials are updated in line with brand changes and product lines.
- Evaluate training and track against relevant KPIs to ensure improvements and team satisfaction.
- Contribute to the planning and delivery of the PUIG B.A education conference.
- Be an ambassador and point of excellence for our group and brand values, championing best practice, diversity, and inclusion.
- Provide ongoing support and guidance to the sales team on best practices and techniques.
- Educate customers about the brand's philosophy, ingredients, and fragrance stories.
We'd love to meet you if you have:
- Previous or current education experience working within the beauty/fragrance industry.
- Passionate about service excellence, storytelling and the customer journey.
- Proven history of developing and delivering training sessions.
- Genuine passion for fragrance with excellent industry knowledge.
- Confident ability to deliver informative, entertaining and inspiring demonstrations.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture.
- A range of learning and development opportunities.
- An international company with plenty of opportunities to grow.
- A competitive compensation & benefits package.
Senior Education Manager - Penhaligon\'s employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Education Manager - Penhaligon\'s
✨Tip Number 1
Familiarise yourself with Penhaligon's brand values and product lines. Understanding their philosophy and storytelling approach will help you connect with the team during interviews and demonstrate your genuine passion for fragrance.
✨Tip Number 2
Showcase your previous training experience by preparing examples of successful training sessions you've delivered. Be ready to discuss how you tailored your approach to different audiences, as this will highlight your adaptability and expertise in education.
✨Tip Number 3
Network within the beauty and fragrance industry. Attend relevant events or engage with professionals on platforms like LinkedIn. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare to discuss how you measure the success of your training initiatives. Being able to articulate your methods for evaluating training effectiveness and tracking KPIs will demonstrate your commitment to continuous improvement and excellence.
We think you need these skills to ace Senior Education Manager - Penhaligon\'s
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in education and training within the beauty or fragrance industry. Emphasise any previous roles where you developed and delivered training sessions, as this is crucial for the Senior Education Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service excellence and storytelling. Mention specific examples of how you've successfully trained teams or improved customer experiences in past roles, aligning your experiences with the responsibilities outlined in the job description.
Showcase Your Industry Knowledge: Demonstrate your genuine passion for fragrance and your understanding of the beauty industry. Include insights about current trends or challenges in the sector that could impact training and customer engagement, showing that you are well-informed and proactive.
Highlight Coaching Skills: Since the role involves hands-on coaching and support, provide examples of how you've effectively coached others in previous positions. Discuss your approach to developing service skills and how you've implemented training solutions that led to measurable improvements.
How to prepare for a job interview at PUIG
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in developing and delivering training sessions, especially within the beauty or fragrance industry. Highlight specific examples where your training led to improved performance or customer satisfaction.
✨Demonstrate Passion for Fragrance
Express your genuine passion for fragrance and the beauty industry during the interview. Share personal stories or experiences that illustrate your enthusiasm and knowledge about the products, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that may focus on how you would handle training challenges or implement new initiatives. Think through your approach to coaching and supporting retail teams, and be ready to provide thoughtful, practical solutions.
✨Emphasise Customer Experience
Since the role focuses on delivering an exceptional customer experience, be sure to discuss your understanding of service excellence and storytelling. Prepare examples of how you've enhanced customer journeys in past roles, showcasing your ability to connect with customers.
