Retail Operations Specialist

The Opportunity

We have an opportunity for a Retail Operations Executive to join our team looking after Byredo and other skincare brands to provide points of sale with ongoing executional support for all operational controls that enhance the customer experience, maximise efficiencies and drive profitability. The role focuses on enhancing store operations, technology adoption, and team collaboration to deliver measurable improvements in store services, loss prevention, and overall retail performance.

What you'll get to do:

• Develop and implement operational strategies to improve efficiency and effectiveness across all doors.
• Prioritise a seamless execution of store services, primarily our xStore POS solution but also across other functions to achieve retail excellence across the UK estate, ensuring timely management of any technical challenges that inhibit store service and mitigate inconsistencies.
• Responsible for operational policies and procedures, ensuring compliance across all sites, including POS procedure and team safety and security.
• Lead and educate on loss prevention measures to minimise loss and maintain accurate stock holding.
• Work alongside Retail Managers to support their efforts in managing store operations and achieving sales targets.
• Provide guidance and support to Retail Managers in implementing company initiatives and best practices.
• Facilitate regular communication and feedback between the Global Retail Operations team and Retail team to understand areas of inefficiency and/or mis-practice, working alongside them to come to resolutions which bring efficiency for the store.
• Manage partnership with the Global Operations team, communicating pre-deployment needs, feedback on support to continuously enhance initiatives, identify core issues, prioritise business needs and amplify the post go-live impact on business, costs, efficiency and standardisation.
• Manage and execute the rollout of new programs, technologies, and initiatives aimed at enhancing store performance and retail excellence.
• Liaise closely with marketing, merchandising, and other departments to ensure seamless implementation of launches.
• Track and report on the effectiveness of initiatives, making data-driven recommendations for future improvements.
• Ensure new initiatives are effortless for day-to-day use ensuring that our teams can maintain focus on exceptional customer service.
• Analyse customer feedback with our customer services team and implement strategies to address areas of concern and improve the overall shopping experience.
• Work closely with our facilities team to ensure all stores comply with health and safety regulations and company policies, ensuring any newly identified risks on visits or store reports are directed back to facilities for prompt resolution.
• Collaborate with internal and external legal and compliance teams to address any regulatory concerns, ensuring trading standards compliance checks.
• Identify cost-saving opportunities without compromising on service quality or operational efficiency.
• Support field teams in ways to optimise store services.

We'd love to meet you if you have:

• Experience in an operations role within the retail sector, preferably across multiple sites.
• Proven ability to implement strategies to improve efficiency and retail performance.
• Experience in managing rollouts of new technologies, policies, and initiatives across multiple locations.
• Familiarity with retail technologies such as POS systems (e.g., xStore POS), Gravotech, ScentAir, and other operational tools.
• Understanding of health and safety regulations, trading standards, and other retail compliance requirements.
• Ability to analyse data, identify inefficiencies, and make data-driven decisions.
• Excellent communication skills for partnering with cross-functional teams and fostering collaboration between global and local operations.
• Ability to guide and support teams, particularly field teams, in implementing best practices and achieving sales goals.
• Strong focus on ensuring operational changes benefit customer experience and satisfaction.
• Experience ensuring retail operations align with regulatory standards.
• Experience creating and delivering training programs for retail operations processes and systems.

A few things you'll love about us:

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.