At a Glance
- Tasks: Lead and inspire teams to drive sales and deliver exceptional customer experiences.
- Company: Join a creative and entrepreneurial brand in the beauty industry.
- Benefits: Competitive salary, learning opportunities, and a supportive work culture.
- Other info: Opportunities for growth and development in an international company.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in retail management and a passion for beauty and fragrance.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a passionate and commercially astute Regional Retail Manager to lead our incredible teams and elevate performance across our Penhaligon's brand across the North of England. You will be accountable for delivering sales, profitability, and KPI targets, while embodying and championing our brand values at every touchpoint.
As a true brand ambassador, you will inspire and develop high-performing teams to deliver an exceptional, personalised client experience, building lasting relationships and brand loyalty.
What you'll get to do:
- Drive regional sales and profitability, owning budgets, costs, and P&L performance.
- Lead, coach, and inspire teams to achieve excellence in service, clienteling, and commercial results.
- Deliver a premium, personalised customer experience, leveraging CRM to build a loyal and engaged client base.
- Develop talent and succession pipelines, fostering a culture of accountability, engagement, and continuous growth.
- Collaborate with HR and Education teams to enhance capability, product knowledge, and team wellbeing.
- Analyse trading performance and sales trends, taking decisive action to maximise opportunities and mitigate risks.
- Ensure best-in-class retail execution, including visual merchandising, stock optimisation, and operational excellence to support sales growth.
- Partner with Marketing and key stakeholders to deliver impactful events, launches, and local activations that drive footfall and revenue.
- Stay attuned to market trends and competitor activity to identify opportunities and drive regional growth.
We'd love to meet you if you have:
- Previous experience as a Regional/Area Manager leading teams in a multi-site, fast paced store environment.
- Confidence in leading and developing teams and passion for the beauty/fragrance industry.
- Commercial mindset, with a proven track record of driving sales and profitability.
- The ability to create and maintain a luxury service experience.
- Excellent people skills with an emphasis on leading and building teams, fostering cross functional relationships regionally and with the wider HQ business.
- Proactivity with a strong sense of autonomy.
- Action orientation and ability to distance manage effectively, with strong ER skills.
- Flexibility to travel across multiple sites and London (HQ).
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture.
- A range of learning and development opportunities.
- An international company with plenty of opportunities to grow.
- A competitive compensation & benefits package.
Regional Retail Manager employer: PUIG
At Dr. Barbara Sturm, we pride ourselves on fostering an entrepreneurial and creative work culture that values innovation and collaboration. As a CRM Manager, you will not only lead impactful omnichannel strategies but also benefit from a range of learning and development opportunities within our international team. With a competitive compensation package and a commitment to employee growth, we are dedicated to creating a rewarding environment for those passionate about skincare and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Retail Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PUIG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PUIG!
We think you need these skills to ace Regional Retail Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PUIG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PUIG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PUIG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PUIG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
