Field Trainer Penhaligon\'s North in Manchester

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams.

The Opportunity

We have an exciting opportunity for a Field Trainer in the North to join our brand Penhaligon’s. The working schedule is based on full time schedule working 5 days per week (37.5hrs), Monday – Sunday inclusive. The Field Trainer will represent Puig and Penhaligon’s, forming the connection between the brand and our customers. Coaching and developing in-store to maximise each BA's capability with link selling, cross selling, artistry and fragrance storytelling and product knowledge.

This role is field based covering the North region with regular travel between the store locations from Birmingham to Glasgow and also Ireland. Delivering selling ceremonies and service in line and exceeding brand expectations – ensuring all BAs feel confident and committed to delivering excellent services to be included as part of the deliverables - you will be targeted on your region's results. Coaching and driving every opportunity at the POS. Setting the standards yourselves, you are the example.

• Onboarding from counter - bring classroom to counter, be the first person from education to connect with new starters within their first week, introduction to products/brand introducing BE and top line selling ceremony/following up in their first 3 months to see progress and any support needed.
• Trade Test for recruiting top talent to our brands.
• You will increase brand awareness by using social media and building credibility and engagement of our brands whilst growing your own following to establish your expertise within the industry.
• You will support brand events when required and PR and brand events at global and occasionally local level.
• Support creating Looks for new launches for BAs to wear for all key animations.
• Support training, touch points, following up in-store after seasonal trainings on any updates or training needs and product knowledge recaps.

You will achieve sales targets and collaborate with the BM/AM to drive teams’ performance and lead by example:

• Increase sales revenue - Achieve through increase of upselling, cross-selling, services responsible for monthly Animations at POS, building brand awareness/loyalty and meet/exceed monthly targets.
• Increase Customer Lifetime Value: Focus on building long-term relationships and encouraging repeat business through clientelling and Animations.

We'd love to meet you if you have:

• A strong background in the luxury beauty, fragrance, or cosmetics industry, with experience in retail, education, or training roles.
• Proven ability to coach, mentor, and develop in-store teams, enhancing their skills in link selling, cross-selling, artistry, and fragrance storytelling.
• A sales-focused mindset, with a solid track record of achieving targets and driving performance across a region or store network.
• Experience delivering impactful training sessions both on-counter and in classroom settings, bringing brand education to life for new and existing Beauty Advisors.
• Excellent communication and leadership skills, with the confidence to lead by example and build strong relationships across store teams.
• Experience supporting in-store events, brand activations, and seasonal launches, contributing to a dynamic and engaging customer experience.
• Confidence using social media platforms to enhance brand awareness, grow your own professional presence, and engage beauty audiences.
• A passion for clientelling and customer relationship building, with an understanding of how to encourage repeat business and increase customer lifetime value.
• A collaborative and adaptable approach, with the ability to work closely with Business Managers and Area Managers to drive regional success.

A few things you'll love about us:

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.