Education Manager in London

The Education Manager is responsible for elevating retail performance and customer experience across Puig UK & I through impactful education, onboarding, and digital learning initiatives. This role ensures training translates into confident in‑store behaviours, strong brand advocacy, and measurable improvements in customer experience and retail KPIs.

Key Responsibilities

• Deliver training programmes that align with brand priorities, commercial goals, and the marketing calendar.
• Run engaging in‑person and virtual sessions to build product expertise, selling confidence, and elevated service behaviours.
• Support retailer events including conferences and roadshows, focusing on product storytelling and sales techniques.
• Develop Retail Manager capability through practical coaching and leadership training.
• Create and maintain digital learning content across Puig's education platforms, ensuring alignment with UK priorities and global direction.
• Manage the Brand Experience platform including content deployment, communication, and learner engagement.
• Monitor platform performance and recommend improvements to increase reach and participation.
• Drive engagement initiatives to strengthen learning culture.
• Lead the onboarding journey for multi‑brand Ambassadors, acting as a key point of contact.
• Deliver quarterly onboarding programmes to introduce new starters to Puig, its brands, and service standards.
• Reinforce learning through follow‑up, action planning, and in‑store behavioural support.
• Execute Customer Experience Survey activity to support continuous improvement across UK & I.
• Translate insights into action for Regional Managers and field teams.
• Identify opportunities to elevate service and retail capability through insight‑led education.
• Ensure training tools and materials are planned, available, and effectively used.
• Maintain high standards of organisation across all education activity.
• Champion Puig values in all interactions and ways of working.

Qualifications

• 2‑3 years of experience in an education, training, or similar role, ideally within beauty, luxury, or retail.
• Strong ability to deliver informative, engaging, and inspiring training experiences in both formal and informal settings.
• Demonstrable knowledge of the beauty industry across multiple categories.
• Strong planning, organisation, and project management skills, with the ability to manage multiple priorities effectively.
• Confident in analysing results, identifying insights, and turning them into clear actions that support field performance.
• Strong communication and stakeholder management skills, with the ability to work collaboratively across functions and levels.
• Advanced Microsoft Office skills, particularly in PowerPoint, Excel, Word.
• Good working knowledge of iOS and Android devices.
• Strong understanding of digital learning tools, communication platforms, and learner engagement methods.
• Experience using LMS platforms and managing digital learning content.
• Experience creating digital learning content, including video and e‑learning assets.
• Knowledge of Rise 360 and Articulate 360.
• Understanding of social media platforms and how digital trends can support education engagement and content development.

Benefits

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.