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- Tasks: Manage B2C orders and resolve delivery issues while ensuring customer satisfaction.
- Company: Join a dynamic team focused on delivering exceptional consumer experiences.
- Benefits: Gain valuable experience in operations with opportunities for growth and development.
- Why this job: Be the backbone of our customer service, making a real difference in consumer satisfaction.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.
What you'll get to do:
- Manage escalations from external consumer care team
- Maintain and modify the B2C orders
- Place B2C replacement orders
- Liaise and provide information to Logistic teams to resolve any delivery issues
Consumer Operations Executive in London employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Operations Executive in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to clearly explain why you're the perfect fit for the Consumer Operations Executive role. Highlight your experience with B2C orders and how you can manage escalations effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Consumer Operations Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Consumer Operations Executive role. We want to see how your skills can help us manage B2C orders and handle escalations effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer operations and how you can contribute to our team. We love seeing genuine enthusiasm for the role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can efficiently resolve delivery issues and manage escalations, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PUIG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Consumer Operations Executive. Familiarise yourself with B2C order processes and how back office administration supports customer satisfaction. This will help you demonstrate your knowledge and show that you’re genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, like managing escalations or resolving delivery issues. Think of examples from your past experiences where you successfully navigated similar challenges. This will showcase your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
As this role involves liaising with various teams, it’s crucial to highlight your communication abilities. Be ready to discuss how you’ve effectively communicated with different stakeholders in previous roles. Use clear and concise language during the interview to reflect your capability in this area.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
