Head of Global Retail Excellence & Education (London)

This job offers an opportunity for a Head of Global Retail Excellence & Education. In this role, you will promote a culture of continuous learning and development by emphasising the importance of training, employee growth, and engagement to create a 'Joy of belonging' and contribute to the career progression and success of the organisation.

Partnering with key stakeholders, you will drive educational initiatives and tools for consumer-facing teams that are aligned to the business needs and DTC retail ambition, adding value and enhancing performance.

What you’ll get to do:

• Act as a Global Ambassador to deliver learning, development, sell-thru initiatives, and solutions to support the business ambition and foster a consumer-centric culture.
• Define learning and education strategy and framework to elevate team member experience, support development opportunities, and foster talent retention.
• Lead the development of the framework, curriculum, and implementation of The Retail Academy, partnering with main stakeholders, HR, and Markets for global deployment.
• Work closely with Brands and Education to develop Service Excellence proposition to deliver best consumer experiences at POS.
• Partner with HR and Markets on definition and implementation of our BA Wheel and associated initiatives.
• Collaborate with HR, Markets, and Brands Education to ensure best-in-class onboarding process and team member experience.
• Work with external providers, Global HR, and Markets in the development and deployment of tools, educational materials, and training calendar to ensure consistency in people best practices, engagement, and sell-thru.
• Implement comprehensive and dynamic training programs and solutions accessible across all learning channels to enhance employee skills and performance.
• Collaborate with relevant stakeholders to identify training needs aligned with people and business objectives that impact employee engagement and productivity.
• Plan and coordinate annual Mystery Shop program, assessment, and follow up on training requirements and actions with Brands and Markets.
• Plan and coordinate annual Sell-Thru and Education seminar, workshops, aligning to team member and business needs.
• Be an ambassador of our culture and values.

We’d love to meet you if you have:

• Strong background in DTC retail (Luxury, Beauty, and Fashion).
• Strong commercial sensibility and understanding of education impact on retail performance, KPIs, and applying measures for success.
• Proven experience within the Luxury and Beauty industry in a similar Learning, Development, and Educational role.
• Experience in leading and deploying strategic L&D projects and initiatives and building compelling team experiences.
• Experience of working across international markets.
• Able to construct and deliver Learning and Education content and workshops.
• Strong commercial mindset and acumen.
• Has a strong sensibility of Retail Service Excellence and delivering outstanding consumer experience.
• Fluent in English; Spanish and French highly desirable due to the global markets worked across.

A few things you’ll love about us:

• An entrepreneurial, creative, and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.