At a Glance
- Tasks: Manage the e-commerce website and enhance customer experience for a luxury skincare brand.
- Company: Join Puig, an inclusive employer with a vibrant culture and global presence.
- Benefits: Enjoy competitive pay, learning opportunities, and a creative work environment.
- Other info: Collaborative team atmosphere with room for personal and professional growth.
- Why this job: Be part of a world-renowned brand and shape the future of online luxury shopping.
- Qualifications: 1-3 years in e-commerce, strong analytical skills, and a passion for digital experiences.
The predicted salary is between 30000 - 40000 ÂŁ per year.
This job is with Puig, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Dr. Barbara Sturm is a world-renowned skincare brand known for its cutting-edge, science-driven approach to skincare. With an expanding global presence, Dr. Barbara Sturm continues to deliver innovative beauty products that elevate self-care for individuals worldwide.
The E-commerce Executive supports the day-to-day running of the brand’s online store, ensuring a seamless, premium customer experience aligned with luxury positioning. This role combines website management, merchandising, analytics, and campaign execution to drive online sales and brand growth.
What you'll get to do
- Website Management
- Own the day-to-day management of the e-commerce website, ensuring all pages are fully functional, visually consistent, and aligned with brand guidelines.
- Upload, update, and maintain product listings, including imagery, pricing, descriptions, ingredient lists, and regulatory information.
- Build and maintain landing pages using CMS tool Shogun, ensuring a seamless and elevated user experience across desktop and mobile.
- Conduct regular site audits to identify broken links, outdated content, or UX issues, and coordinate fixes with developers.
- Ensure site compliance with legal and regional requirements (e.g. GDPR, returns policies, T&Cs).
- Online Merchandising
- Plan and execute merchandising strategies across homepage, category pages, and product listings to drive engagement and conversion.
- Optimize product sorting, filtering, and on-site search functionality to enhance discoverability.
- Develop and implement cross-selling and upselling strategies (e.g. “routine building” for skincare regimens).
- Analyse customer browsing and purchasing behaviour to refine product placement and recommendations.
- Collaborate with creative teams to ensure all visual merchandising reflects the premium, clinical-luxury positioning of the brand.
- Campaign Execution
- Brief & Coordinate all on-site execution of marketing campaigns, including product launches, seasonal promotions, and editorial content.
- Build and schedule homepage takeovers, promotional banners, and campaign landing pages in line with the marketing calendar.
- Work closely with CRM, paid media, and social teams to ensure consistent messaging and timing across all channels.
- QA all campaign assets before launch to ensure accuracy, functionality, and alignment with brand standards.
- Support A/B testing of campaign elements (e.g. banners, CTAs, layouts) to optimize performance.
- Analytics & Reporting
- Track and analyse daily, weekly, and monthly performance metrics including traffic, conversion rate, average order value (AOV), and revenue.
- Use tools such as Google Analytics, Looker, and Content Square to generate actionable insights.
- Identify trends, customer behaviours, and opportunities for growth, presenting findings to internal stakeholders.
- Monitor campaign performance and provide post-campaign analysis with clear recommendations.
- Support forecasting and budgeting processes with data-driven insights.
- Customer Experience Optimization
- Map and continuously improve the end-to-end customer journey, from landing page through to checkout.
- Identify and troubleshoot friction points such as high bounce rates, cart abandonment, or slow load times.
- Collaborate with UX/UI designers and developers to implement improvements and new features.
- Ensure a best-in-class mobile experience, reflecting the high expectations of luxury consumers.
- Gather and interpret customer feedback to inform site improvements and enhancements.
- Inventory & Operations Coordination
- Work closely with supply chain and operations teams to ensure product availability aligns with demand and campaign activity.
- Monitor stock levels and flag low inventory risks, especially for hero products and new launches.
- Support order processing workflows and resolve any issues related to fulfillment, returns, or delivery.
- Maintain accurate inventory data across systems.
We'd love to meet you if you have
- Familiarity with platforms like BigCommerce, Shogun, SAP, and Looker.
- A dynamic and results-driven self-starter with a highly commercially focused outlook.
- 1-3 years experience in a similar role, ideally within the Luxury or Skincare industries.
- Strong analytical skills (Google Analytics, Excel).
- Ability to work proactively and effectively in an agile, fast-paced environment with a sense of urgency.
- Excellent task and time management skills with strong attention to detail and a creative eye.
- An appreciation for brand guidelines and the ability to drive sales without the use of promotions.
- A collaborative, passionate and hands-on cross-functional team player.
- Excellent communication skills, including fluent verbal and written English.
- Solid understanding and knowledge of UX/UI and online accessibility requirements.
- Passionate about delivering outstanding Digital consumer experiences.
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture.
- A range of learning and development opportunities.
- An international company with plenty of opportunities to grow.
- A competitive compensation & benefits package.
Dr. Barbara Sturm, Ecommerce Executive employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dr. Barbara Sturm, Ecommerce Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Dr. Barbara Sturm or Puig. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with e-commerce platforms like BigCommerce or Shogun, create a portfolio showcasing your work. This can really set you apart when you apply through our website.
✨Tip Number 3
Prepare for the interview by researching the brand’s values and products. Knowing the ins and outs of Dr. Barbara Sturm’s offerings will help you demonstrate your passion and fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Dr. Barbara Sturm, Ecommerce Executive
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! Share any personal experiences or insights that connect you to the Dr. Barbara Sturm brand and its innovative approach. We want to see your enthusiasm!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in e-commerce and luxury brands. Use keywords from the job description to show us you understand what we're looking for. It’s all about making that connection!
Be Data-Driven: Since analytics play a big role in this position, don’t shy away from showcasing your analytical skills. Include specific examples of how you've used data to drive decisions or improve performance in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at PUIG
✨Know the Brand Inside Out
Before your interview, dive deep into Dr. Barbara Sturm's brand ethos and product offerings. Familiarise yourself with their unique selling points and recent campaigns. This will not only show your genuine interest but also help you align your answers with the brand's luxury positioning.
✨Showcase Your E-commerce Savvy
Be prepared to discuss your experience with e-commerce platforms like BigCommerce and Shogun. Highlight specific examples of how you've managed websites or executed successful online campaigns. This will demonstrate your hands-on experience and understanding of the role's requirements.
✨Bring Data to the Table
Since analytics play a crucial role in this position, come equipped with insights from your previous roles. Discuss how you've used tools like Google Analytics to drive decisions and improve performance metrics. This will showcase your analytical skills and data-driven mindset.
✨Emphasise Customer Experience
Prepare to talk about how you've optimised customer journeys in past roles. Share specific strategies you've implemented to reduce bounce rates or improve conversion rates. This will highlight your commitment to delivering outstanding digital consumer experiences, which is key for this role.