Customer Operations Executive

Who we are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds. Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more

The Opportunity

The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met. You will be working on our niche brands Penhaligons, L\\\’Artisan Perfumer and KAMA.

• Manage escalations from external consumer care team
• Provide guidance and support to the external consumer care team
• Maintain and modify the B2C orders
• Place B2C replacement orders
• Liaise and provide information to Logistic teams to resolve any delivery issues
• Liaise with Ecommerce teams to provide consumer feedback
• Liaise with IT teams to enhance consumer experience
• Returns management
• Process commercial refunds
• Manage UK Internal Orders
• Ability to deputise when neccessary for the Mangement team, including overseeing daily Operations and making Operational decisions

We\\\’d love to meet you if you have

• Previous experience in a customer care facing role
• Ideally SAP software experience
• Working knowledge of Microsoft Excel
• Strong communication skills
• Strong presentation skills
• Strong organisational skills
• Acute attention to detail
• Strong decision and probem solving skills
• Solid analytical and numerical skills

A few things you\\\’ll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package