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- Tasks: Manage B2C orders and resolve delivery issues while ensuring customer satisfaction.
- Company: Join a dynamic international company with a creative and welcoming culture.
- Benefits: Enjoy competitive pay, learning opportunities, and a supportive work environment.
- Why this job: Be part of a team that puts customers first and drives operational excellence.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Great career growth potential in a fast-paced, agile setting.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.
What you'll get to do:
- Manage escalations from external consumer care team
- Maintain and modify the B2C orders
- Place B2C replacement orders
- Liaise and provide information to Logistic teams to resolve any delivery issues
- Payment fraud management
- Returns management
- Process commercial refunds
- Manage customer chargebacks
- Manage UK Internal Orders
We'd love to meet you if you have:
- Previous experience in a customer facing role
- Ideally SAP software experience
- Working knowledge of Microsoft Excel
- Strong communication and organisation skills
- Strong organisational skills and attention to detail
- Solid analytical and numerical skills
- Ability to work well on own initiative as well as part of a team
- Excellent communication and presentation skills, both verbal and written
- Ability to work in an agile, fast-paced environment
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Consumer Operations Executive employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer escalations or managed orders in previous roles. This will help you stand out and demonstrate your fit for the Consumer Operations Executive position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Consumer Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Consumer Operations Executive role. Highlight any relevant experience, especially in customer-facing roles and your familiarity with SAP or Excel. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since strong communication is key for this position, make sure your written application reflects that. Use clear language, check for typos, and structure your thoughts logically. We appreciate clarity and attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at PUIG
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Consumer Operations Executive. Understand the importance of managing escalations and how to maintain B2C orders effectively. This will show your potential employer that you’re not just interested in the role, but that you’ve done your homework.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you successfully resolved issues or communicated effectively with teams. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Analytical Thinking
Be ready to discuss how you’ve used analytical skills in previous roles, especially in relation to payment fraud management or returns management. Think of specific scenarios where your attention to detail made a difference, as this will highlight your suitability for the position.
✨Embrace the Agile Environment
Prepare to talk about your experience working in fast-paced settings. Share examples of how you’ve adapted quickly to changes or managed multiple tasks efficiently. This will reassure the interviewers that you can thrive in their dynamic work culture.
