This job is with Puig , an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Opportunity
The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.
What you'll get to do
- Manage escalations from external consumer care team
- Maintain and modify the B2C orders
- Place B2C replacement orders
- Liaise and provide information to Logistic teams to resolve any delivery issues
- Payment fraud management
- Returns management
- Process commercial refunds
- Manage customer chargebacks
- Manage UK Internal Orders
We'd love to meet you if you have
- Previous experience in a customer facing role
- Ideally SAP software experience
- Working knowledge of Microsoft Excel
- Strong communication skills
- Strong organisational skills and attention to detail
- Solid analytical and numerical skills
- Ability to work well on own initiative as well as part of a team
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Consumer Care Advisor- 3 month FTC employer: Puig
At Puig, we pride ourselves on being an inclusive employer that fosters a creative and entrepreneurial work culture. As a Brand Ambassador for Rabanne at Harrods, you'll not only enjoy a competitive compensation package but also have access to extensive learning and development opportunities that empower you to grow your career in the premium beauty industry. Join our diverse team where your passion for people and products can flourish, and experience a rewarding journey filled with meaningful customer interactions and clear pathways for progression.
