The Opportunity
Penhaligon’s | Regent Street | Full Time | 37.5 Hours
At Penhaligon’s, fragrance is more than a product. It’s a story, an experience and a moment of personal connection.
We’re looking for a full-time Team Leader to join our Regent Street store, supporting the management team in delivering exceptional customer experiences, achieving commercial goals and maintaining the high standards that define Penhaligon’s.
As Team Leader, you’ll support the day-to-day running of the store and have the confidence to step into the responsibilities of the Store Manager in their absence. You’ll help motivate the team, drive sales performance and ensure every customer receives an unforgettable Penhaligon’s experience.
What you'll get to do
You’ll develop specialist expertise, strengthen your leadership skills and gain valuable commercial experience from day one. From understanding customers and products to coaching a team and driving store performance, you’ll have the opportunity to develop skills that can take your retail career further.
Working with iconic brands in supportive and diverse teams, you’ll enjoy a culture built on collaboration, energy and shared success. Whether creating memorable customer experiences, developing your leadership skills or progressing into future management opportunities, your career can grow with your ambition.
- Support the management team with the day-to-day running of the Regent Street store.
- Take responsibility for the store and team in the Store Manager’s absence.
- Continuously motivate team members to achieve their sales and productivity goals.
- Ensure all Fragrance Consultants deliver the highest level of customer service.
- Analyse available sales reports and data to understand the needs of the business and identify opportunities.
- Assist with the management of the client database, using client information to increase sales and strengthen customer relationships.
- Resolve customer queries and complaints quickly and effectively.Support the training, coaching and development of team members.
- Understand and execute cash-control procedures, including bank deposits, safe funds and petty cash.
- Collaborate with the Store Manager across staffing, risk management, security, cash controls and inventory management.
- Support visual merchandising directives and maintain exceptional store standards.
- Bring the Penhaligon’s brand to life through engaging fragrance consultations and memorable storytelling.
We'd love to meet you if you have
- Previous experience within a niche fragrance, beauty, premium or luxury retail environment.
- Previous experience as a Team Leader, Supervisor, Key Holder or Senior Sales/Fragrance Consultant would be advantageous.
- A proven ability to deliver excellent customer service.
- A passion for fragrance and creating memorable, personalised customer experiences.Strong communication and interpersonal skills.
- Highly organised, with the ability to prioritise effectively in a busy retail environment.
- A commercial mindset and motivation to achieve sales targets.
- The confidence to motivate and support others, leading by example on the shop floor.
- The ability to work independently while also being a collaborative and supportive team member.Professional, confident and enthusiastic, bringing the Penhaligon’s personality to every customer interaction.
You’re passionate about fragrance, people and exceptional retail experiences. You enjoy supporting and motivating others and are ready to take greater responsibility within a luxury retail environment.
You understand that every customer interaction is an opportunity to tell the Penhaligon’s story, build a lasting relationship and create an experience they’ll remember. With strong organisation, commercial awareness and a natural ability to lead by example, you’ll play an important role in the continued success of our Regent Street store.
We welcome Creators Of All Kinds.
What you'll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
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Team Leader - Penhaligon'S Regent St in City of Westminster employer: Puig
At Puig, we pride ourselves on being an inclusive employer that fosters a creative and entrepreneurial work culture. As a Brand Ambassador for Rabanne at Harrods, you'll not only enjoy a competitive compensation package but also have access to extensive learning and development opportunities that empower you to grow your career in the premium beauty industry. Join our diverse team where your passion for people and products can flourish, and experience a rewarding journey filled with meaningful customer interactions and clear pathways for progression.
