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- Tasks: Engage clients with exceptional service and product knowledge while driving sales.
- Company: BYREDO is a luxury brand that transforms memories into captivating beauty products.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and a hybrid work environment.
- Why this job: Join a creative team that values diversity and inspires self-expression through beauty.
- Qualifications: 2+ years in beauty sales, strong clienteling skills, and a passion for cosmetics required.
- Other info: Flexible hours, including weekends, and opportunities for career growth.
1 week ago Be among the first 25 applicants
This range is provided by Puig. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$20.00/hr – $28.00/hr
The Opportunity:
BYREDO is seeking a full-time client advisor to drives sales & service by providing an exceptional client experience, engage in clienteling, and assist with the operations of the store. Service client’s needs with respect through storytelling & product knowledge while collaborating with team members and supporting management in operational duties.
The Brand:
\”Beauty can be many things to many people. Our job is to inspire people to be themselves.\” – Ben Gorham, Founder
Founded in Stockholm in 2006, Byredo is a European luxury brand that translates memories and emotions into captivating products and experiences. From fragrances to makeup and byproduct—our category for creative non-beauty projects—Byredo reinvents luxury through a new approach driven by emotions and creativity.
With a presence in over 40 countries and a focus on ecommerce. Our commitment to diversity, talent, and teamwork underpins our mission to inspire people worldwide.
What you’ll get to do:
SALES
- Is constantly up-to-date regarding market trends, knows and monitors competition.
- Manages sales and optimizes each step of the sales process:
- Has perfectly adopted the Byredo client experience and selling ceremony.
- Welcomes and recognizes regular customers
- Knows the customer’s needs, both expressed and hidden and places the client at the center o Presents and adds value to the product range
- Describes and recommends product offer.
- Checks customer requirements while the product is being tried and responds to any further requests
- Promotes cross selling and additional sales, is driven to exceed KPI objectives ensuring the highest quality of sales and client experience
- Ensures customer loyalty by collecting the customer’s information through the appropriate tools o Accompanies the customer to the cash counter, prepares the packaging and manages the payment.
- Participates in regular store meetings and contributes to the retail action plan.
CUSTOMER MANAGEMENT AND CRM
- Capture customer data into the company’s CRM tool with the purpose of connecting to the client, maintaining and developing the relationship offering a personalized approach.
- Knows how to create and consult the customer’s profile, uses the CRM tool in order to connect with clients and build a long-term relationship.
- Manages his/her customers’ portfolio through one-to-one clienteling activities, either proactively or following the company’s push campaigns exclusively through the Byredo clienteling application § Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
- Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product.
- Conveys all information collected about customers to the management.
- Follow-up of customer requests.
- Hosts appointments for make-up consultations
PRODUCT
- Takes part in all in-store product presentations (of all product categories).
- Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on the whole Product range in the Store.
- Ensures the correct management (cleaning, care, replacement, etc.) of the products in the entire store
VISUAL SET-UP
- Constantly maintains product display in perfect conditions according to the company’s guidelines and points out any necessary correction to increase sales.
STOCKROOM
- Knows available products in stock to maximize sales.
- Helps in receiving stock and in always maintaining the stockroom according to standards
- Participates proactively in the year-end, sector and rotational stock take process by product category.
THEFTS / LOSSES
- Keeps the assigned position to prevent thefts, cooperating with his/her colleagues if he/she needs to leave it.
- Promptly informs his/her direct supervisor of any loss.
We’d love to meet you if you have:
- 2+ year’s experience in selling makeup/beauty
- Makeup artistry or cosmetic sales experience
- Strong clienteling ability
- Ability to work holidays and weekends
- Adaptable and curious
- Committed and reliable
- Driven and proactive in approaching challenges
- Passionate about beauty and cosmetics.
- Motivated to inspire clients with expertise on beauty trends and product.
Compensation:
As required by Massachusetts State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $20.00 – $28.00/ per hr. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.
EEOC:
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
Diversity, Equity, and Inclusion Commitment:
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team.We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
About Puig:
Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.
Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.
At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Industries
Retail Luxury Goods and Jewelry
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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BYREDO, Client Advisor, Newbury St. employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BYREDO, Client Advisor, Newbury St.
✨Tip Number 1
Familiarise yourself with BYREDO's product range and brand philosophy. Understanding their unique approach to beauty and storytelling will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your clienteling skills by preparing examples of how you've built relationships with customers in previous roles. Highlighting your ability to understand and meet customer needs will set you apart from other candidates.
✨Tip Number 3
Be ready to discuss current beauty trends and how they relate to BYREDO's offerings. This shows that you're not only knowledgeable but also genuinely interested in the industry, which is crucial for a Client Advisor role.
✨Tip Number 4
Prepare thoughtful questions about the store's operations and team dynamics. This demonstrates your enthusiasm for the role and your desire to contribute positively to the team environment at BYREDO.
We think you need these skills to ace BYREDO, Client Advisor, Newbury St.
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand BYREDO's brand ethos and values. Familiarise yourself with their products and how they connect with customers emotionally. This knowledge will help you tailor your application to reflect your alignment with their mission.
Highlight Relevant Experience: Make sure to emphasise your experience in beauty or cosmetics sales. Detail any specific achievements or skills that demonstrate your ability to engage clients and drive sales, as these are crucial for the Client Advisor role.
Showcase Clienteling Skills: Since the role involves clienteling, illustrate your ability to build and maintain customer relationships. Provide examples of how you've successfully managed a client portfolio or personalised service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for beauty and cosmetics. Use storytelling to connect your personal experiences with the brand's philosophy, making it clear why you're a great fit for BYREDO.
How to prepare for a job interview at PUIG
✨Know Your Products
Before the interview, make sure you have a solid understanding of Byredo's product range. Familiarise yourself with their fragrances, makeup, and any unique offerings. This knowledge will help you demonstrate your passion for beauty and your ability to engage clients effectively.
✨Showcase Your Clienteling Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you personalised their shopping experience and how this led to increased sales or customer loyalty. This is crucial for a role focused on client engagement.
✨Emphasise Team Collaboration
Byredo values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported your colleagues or contributed to team goals, as this will show that you're a good fit for their culture.
✨Demonstrate Your Passion for Beauty
Express your enthusiasm for the beauty industry during the interview. Discuss current trends, your favourite products, or even your personal beauty routine. This will not only showcase your knowledge but also your genuine interest in inspiring clients.