Byredo Client Advisor, Newbury

The Opportunity

BYREDO is seeking a part-time client advisor to drive sales and service by providing an exceptional client experience, engage in clienteling, and assist with the operations of the store. Serve customers with respect through storytelling and product knowledge while collaborating with team members and supporting management in operational duties.

About Byredo

\”Beauty can be many things to many people. Our job is to inspire people to be themselves.\” – Ben Gorham, Founder of Byredo

What you’ll get to do

SALES

• Is constantly up-to-date regarding market trends, knows and monitors competition.
• Manages sales and optimizes each step of the sales process: adopts the Byredo client experience and selling ceremony.
• Welcomes and recognizes regular customers.
• Knows the customer’s needs, both expressed and hidden, and places the client at the center; presents and adds value to the product range.
• Describes and recommends product offers.
• Checks customer requirements while the product is being tried and responds to any further requests.
• Promotes cross-selling and additional sales, is driven to exceed KPI objectives, ensuring the highest quality of sales and client experience.
• Ensures customer loyalty by collecting customer information through the appropriate tools; accompanies the customer to the cash counter, prepares packaging, and manages payment.
• Participates in regular store meetings and contributes to the retail action plan.

CUSTOMER MANAGEMENT AND CRM

• Captures customer data into the company’s CRM tool to connect with clients and maintain a personalized relationship.
• Creates and consults the customer’s profile, uses the CRM tool to connect with clients and build a long-term relationship.
• Manages customers’ portfolios through one-to-one clienteling activities, proactively or via company campaigns, and ensures after-sale service aligns with brand standards.
• Takes advantage of all store contacts to promote the Brand and Product.
• Conveys customer information to management and follows up on requests. Hosts appointments for makeup consultations.

PRODUCT

• Takes part in all in-store product presentations across categories.
• Maintains in-depth knowledge of all products in the assigned range and stays up-to-date on the entire store product range.
• Ensures correct management (cleaning, care, replacement, etc.) of products in the store.

VISUAL SET-UP

• Maintains product displays in excellent condition according to company guidelines and notes any corrections to increase sales.

STOCKROOM

• Knows available products in stock to maximize sales.
• Helps in receiving stock and maintains the stockroom to standards.
• Participates in stock takes by category as needed.

THEFTS / LOSSES

• Maintains a position to prevent theft and coordinates with colleagues as needed.
• Promptly informs supervisor of any loss.

We’d love to meet you if you have

• 2+ years of experience in selling makeup/beauty
• Makeup artistry or cosmetic sales experience
• Strong clienteling ability
• Ability to work holidays and weekends
• Adaptable and curious
• Committed and reliable
• Driven and proactive in approaching challenges
• Passionate about beauty and cosmetics
• Motivated to inspire clients with expertise on beauty trends and products

Compensation

As required by Massachusetts State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $20.00 – $22.00/ per hr. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and organizational structure. In addition to the base salary, Puig offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

EEOC

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda aligned with the UN Sustainable Development Goals.