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- Tasks: Manage B2C orders, handle escalations, and process refunds with exceptional service.
- Company: Leading international company in Greater London with a creative work culture.
- Benefits: Competitive compensation package and growth opportunities.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication and organisational skills; SAP experience preferred.
- Other info: Great opportunity for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
A leading international company in Greater London is seeking a Customer Operations Executive to manage B2C orders and provide exceptional service.
Responsibilities include:
- Handling escalations
- Managing delivery issues
- Processing refunds
The successful candidate will have strong communication and organizational skills, ideally with SAP experience.
The role offers a competitive compensation package and a creative work culture, fostering growth and development opportunities.
B2C Operations Specialist — Order Fulfillment & Returns employer: PUIG
Contact Detail:
PUIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Operations Specialist — Order Fulfillment & Returns
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to order fulfillment and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! If you have experience with SAP or similar systems, be ready to discuss specific examples of how you've used them to solve problems or improve processes in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace B2C Operations Specialist — Order Fulfillment & Returns
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in B2C operations, especially around order fulfillment and returns. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer operations and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at PUIG
✨Know Your Stuff
Make sure you understand the ins and outs of order fulfillment and returns. Brush up on common delivery issues and how to handle escalations effectively. Familiarise yourself with SAP if you can, as it’s a big plus for this role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you’ve turned a negative experience into a positive one.
✨Organisational Skills Matter
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might be asked about your methods for keeping track of orders and ensuring timely deliveries, so have some strategies in mind.
✨Embrace the Company Culture
Research the company’s creative work culture and think about how you can contribute to it. Be prepared to share your ideas on fostering growth and development within the team, showing that you’re not just a fit for the role but also for the company ethos.
