At a Glance
- Tasks: Assist in managing the store, driving sales, and developing a motivated team.
- Company: Join Puig, a vibrant home of Love Brands in the fashion and beauty industry.
- Benefits: Enjoy competitive pay, growth opportunities, and a creative work culture.
- Other info: Flexible working hours and a supportive environment for personal development.
- Why this job: Be part of a diverse community making a positive impact while building your career.
- Qualifications: Retail experience, leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Puig, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams.
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.
The working schedule is based on full time schedule working 5 days per week (37.5hrs), Monday – Sunday inclusive. An assistant store manager will be responsible for assisting the team, with the ability to assume the store management responsibilities in the Store Manager's absence. The Assistant Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing Fragrance Consultants to the next level.
The Opportunity
- Build and maintain positive working relationships with Head Office stakeholders and internal teams.
- Effectively prioritise daily tasks to support the smooth running of the business.
- Demonstrate flexibility and an agile approach to work, adapting focus to meet business needs.
- Support the management of stock levels and assist with accurate inventory checks.
- Work closely with the ARM, RRM and Store Teams to help ensure appropriate stock levels, particularly for key selling lines and promotional products.
- Support the communication of company strategy and goals to the team.
- Assist in setting and monitoring individual and team objectives on a weekly and monthly basis.
- Support the development of Ambassadors through regular coaching and leading by example.
- Assist with staff performance reviews during probation periods and ongoing reviews as required.
- Support recruitment activities, including assisting with inductions and monitoring performance of new starters.
- Ensure team members act professionally and comply with company policies and guidelines.
- Support the management of employee issues in line with company procedures and legal requirements.
TRAINING AND SERVICE STANDARDS
- Support the delivery of a luxury level of customer service to drive customer satisfaction and loyalty.
- Lead by example through strong product knowledge, selling techniques and client engagement.
- Handle customer complaints professionally and discreetly, escalating where appropriate.
- Support the implementation of the eventing calendar in collaboration with the Retail Manager UK & Ireland.
- Monitor adherence to the selling ceremony and provide constructive feedback to the team.
- Support training initiatives and follow up on in-store coaching actions as guided by the Training team and line manager.
RETAIL EXCELLENCE
- Assist in maintaining correct stock levels and high POS standards in store.
- Ensure merchandising is displayed in line with company guidelines.
- Demonstrate and encourage the Beauty Principles (Greet, Relate, Exceed, Attend and Thank).
- Support the team in maintaining a consistent “white glove” level of customer service.
- Assist in building and maintaining the CRM database.
- Support the achievement and improvement of Mystery Shopping scores in line with KPIs.
SALES AND BUSINESS MANAGEMENT
- Support the achievement of door sales targets and wider business objectives.
- Assist in collating sales data, analysing results and preparing reports for the line manager within agreed deadlines.
- Stay informed on competitor activity and share relevant insights with the team.
- Proactively support in-store events and initiatives to maximise sales opportunities.
- Build strong working relationships with store management and adhere to store policies and procedures.
- Support effective communication with Puig management and Head Office teams.
- Assist with counter administration, including rotas and counter cover planning in line with business needs, including temporary staffing.
We'd love to meet you if you have:
- Experience in a retail environment, with proven results driving sales targets and in a customer-centric business.
- Line management experience, able to inspire teams and develop their careers within the business.
- Confident in leading and participating in HR conversations and skilled at recruiting strong teams and delivering a great candidate experience.
- Great understanding of KPIs and passionate about driving business plans to help the team to achieve results.
- Experience with Clienteling and developing relationships within the local community to drive Brand awareness and eventing.
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture.
- A range of learning and development opportunities.
- An international company with plenty of opportunities to grow.
- A competitive compensation & benefits package.
Assistant Store Manager - Penhaligon's White City Westfield employer: PUIG
At Puig, we pride ourselves on being an inclusive employer that fosters a vibrant and creative work culture, where every team member is valued and encouraged to express themselves. As an Assistant Store Manager at our White City Westfield location, you'll benefit from a competitive compensation package, extensive learning and development opportunities, and the chance to grow within a globally recognised company that champions wellness and self-expression. Join us in building Love Brands while making a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Penhaligon's White City Westfield
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Puig's values and mission. This way, you can show how your vibe aligns with their Love Brands ethos. It’s all about that connection!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your experience and how it fits the Assistant Store Manager role like a glove.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and be ready to share specific examples of how you've driven sales and built teams in the past. Show them you’re the one who can lead and inspire!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role!
We think you need these skills to ace Assistant Store Manager - Penhaligon's White City Westfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the beauty and fashion industry, so share your experiences and what excites you about working with our Love Brands.
Tailor Your CV:Make sure your CV is tailored to the Assistant Store Manager role. Highlight your retail experience, especially any leadership roles or achievements in driving sales. We want to see how you can contribute to our team!
Be Authentic:Don’t be afraid to show your true self in your application. We value diversity and authenticity, so share your unique perspective and experiences that make you a great fit for our inclusive culture at Puig.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to review your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at PUIG
✨Know Your Brands
Before the interview, dive deep into the luxury brands under Puig, especially Penhaligon's. Familiarise yourself with their history, values, and product lines. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire and develop your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate others and drive sales. Be ready to discuss specific situations where you’ve made a positive impact.
✨Emphasise Customer-Centricity
Puig values a luxury level of customer service. Think of instances where you've gone above and beyond for customers. Share these stories during your interview to demonstrate your commitment to customer satisfaction and loyalty.
✨Prepare for HR Conversations
Since the role involves line management and recruitment, brush up on your HR knowledge. Be prepared to discuss your experience with performance reviews, coaching, and how you handle employee issues. This will show that you're ready to take on the responsibilities of the position.
