Account Manager - Penhaligon's John Lewis Cambridge

This job is with Puig, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.

The Opportunity

Penhaligon's have an exciting role as an Account Manager, on our new counter opening in John Lewis. The working schedule is based on 5 days a week, (37.5 hours), Monday - Sunday inclusive. A Puig Retail Brand Business Manager achieves sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipating their needs and exceeding their expectations. You will be accountable for achieving retail targets, whilst promoting Byredo, delivering a unique experience every time to customers, anticipating their needs, and exceeding their expectations. As the Account Manager, you will increase the brand awareness and build customer loyalty, whilst maintaining the Puig retail excellence standards and those of the store group retailer you will be working in.

Retail at PUIG is more than a job — it’s a career built around people, growth and opportunity. Build specialist expertise, develop leadership skills and gain valuable commercial experience from day one, from understanding products and customers to driving real business results. Work with iconic brands in supportive, diverse teams where collaboration, energy and shared success make every day different. Create memorable customer experiences, build lasting relationships and see your impact recognised through clear progression opportunities, leadership pathways and performance-based rewards. With flexible roles, continuous development and careers that can lead into management, head office and beyond, retail offers a future here that grows with your ambition.

We'd love to meet you if you have:

• Previous experience in an Account Manager/Business Manager/Key Holder, Assistant store manager role
• Previous experience within the Skincare or Beauty industry.
• A positive mindset to allow for short notice changes of working schedules and flexibility to quickly adapt to a new working schedule is very important
• The ability to quickly adapt to working with different promotions, product launches or activity unique to that store
• The flexibility to adapt to working with the store team and on your own, you must be self-sufficient and motivated to work alone and be able to prioritise your workload
• Embody the spirit of retail theatre turning fragrance consultation into personal storytelling
• Are passionate about translating brand narratives into memorable customer journeys
• Thrive in boutique environments where personalisation is everything
• Bring professional polish, confidence, and authentic enthusiasm to every interaction

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

A few things you'll love about us:

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package