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Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.
The Opportunity
The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.
What you'll get to do
- Manage escalations from external consumer care team
- Maintain and modify the B2C orders
- Place B2C replacement orders
- Liaise and provide information to Logistic teams to resolve any delivery issues
- Returns management
- Process commercial refunds
- Manage customer chargebacks
- Manage UK Internal Orders
We'd love to meet you if you have
- Previous experience in a customer facing role
- Ideally SAP software experience
- Working knowledge of Microsoft Excel
- Strong organisational skills and attention to detail
- Solid analytical and numerical skills
- Ability to work well on own initiative as well as part of a team
A few things you'll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
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Consumer Care Advisor- 3 month FTC in London employer: Puig SL
At Penhaligon's, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and passion for luxury retail. Our part-time Fragrance Consultants enjoy flexible hours, opportunities for personal growth, and the chance to engage with a diverse clientele in the heart of London, all while representing prestigious Puig brands. Join us to be part of a team that values your contributions and fosters a rewarding environment for fragrance enthusiasts.
