Puig SL is seeking a Customer Operations Executive to join our central Back Office team supporting B2C orders in the UK. You will handle escalations, modify orders, place replacement orders, coordinate with Logistics, manage returns and refunds, and ensure orders are processed within SLA to support a smooth order-to-cash flow.
The role requires prior customer-facing experience, good Excel skills, and ideally SAP familiarity.
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B2C Order & Customer Care Specialist in London employer: Puig SL
At Penhaligon's, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and passion for luxury retail. Our part-time Fragrance Consultants enjoy flexible hours, opportunities for personal growth, and the chance to engage with a diverse clientele in the heart of London, all while representing prestigious Puig brands. Join us to be part of a team that values your contributions and fosters a rewarding environment for fragrance enthusiasts.
